Event Sales Coordinator

Tavistock Restaurant Collection•Atlanta, GA

9h•Onsite

About The Position

The Event Sales Associate emotionally connects with our guests to create a memorable experience. This position represents Atlas/The Garden Room in all event opportunities and is responsible for reaching revenue goals for the Event Sales Department. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service.

Requirements

Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
Business Alignment – Aligns the direction, products, services and performance of a business line with the rest of the organization
Communication – Listens to others and communicates in an effective manner
Problem Solving – Resolves difficult or complicated challenges
Relationship Building – Builds constructive working relationships with stakeholders
High School diploma or equivalency required
Two to four years of previous customer service experience, preferably in the hospitality industry
Microsoft Office Suite and event software

Nice To Haves

college degree preferred

Responsibilities

Support restaurants to increase group dining sales
Deliver genuine hospitality to our guests
Develop and maintain strong relationships with Managers and Chefs
Distribute accurate BEO’s and BEO Calendar at weekly BEO meeting, and post Kitchen Sheets every Saturday for the week
Participate in weekly BEO and FOH meetings with General Manager and DOS to communicate event updates
Respond in a timely manner to all event leads and buyout requests
Confirm all billing and send receipts and feedback form to clients
Collect all deposits, contracts and close out all events in Tripleseat
Create all specialty menus for each event/buyout
Ensure Tripleseat/Open Table are assigned with all events/buyouts
Assist with all buyouts and specialty events by providing/allocating/returning all off-site equipment needs
Provide a monthly inventory of all events equipment in the private dining room and off-site items
Streamline and assist with Tripleseat menus, client email responses and pick lists
Establish key relationships with clients to ensure maximum exposure and increase revenue
Adopt a flexible schedule to accommodate guests and be present at event functions when necessary
Conduct site inspections with potential clients
Manage all A/V and Floral set-up requirements to clients’ needs
Build sales through appropriate and profitable decisions based on high standards of quality
Work with the DOS to support specific plans to ensure revenue growth year over year
Handle guest complaints by listening to their concerns, contacting the Director of Sales with any problems and solving complaints to ensure guest satisfaction
Adhere to our alcohol awareness procedures
Communicate allergy sensitivity from guests to managers and chefs
Communicate event sales information to co-workers, management and guests
Adhere to, and enforce all sales policies, practices and procedures
Perform additional duties as required
Ongoing restaurant management and F&B training