Event Sales & Convention Services Manager

Horseshoe Bay Resort•New Orleans, LA

5h•Hybrid

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. The Event Sales & Convention Services Manager is a hybrid OEM role responsible for servicing all group bookings contracted by the Sales team (excluding social catering) while also owning the sales, detailing, and execution of non-social, event-only business. This role is highly execution-focused and requires a hands-on approach, with responsibility spanning from event sales through operational delivery, ensuring all programs are executed seamlessly and in alignment with hotel standards.

Requirements

3–5+ years of experience in Convention Services, Event Sales, or Hotel Sales
Proven ability to detail complex group programs and sell event-driven business
Strong knowledge of hotel operations, banquet service, and event logistics
Experience with Delphi, Opera, CVENT systems preferred
Strong organizational, communication, and problem-solving skills
Ownership mindset from turnover through execution
Strong attention to detail with an operational focus
Revenue-driven with sales capability
Ability to manage multiple priorities in a fast-paced environment
Collaborative and solutions-oriented

Nice To Haves

Experience with Delphi, Opera, CVENT systems

Responsibilities

Detail and execute all group bookings turned over by Sales Managers, excluding social catering
Serve as the primary point of contact from turnover through program completion
Prepare and distribute Group Resumes and Banquet Event Orders (BEOs) with precision and operational clarity
Lead pre-convention meetings and coordinate all internal departments
Distribute weekly event forecasts and resume packets (10–14 day outlook)
Ensure accuracy across meeting space, F&B, AV, rooming, and billing details
Greet and support clients on-site to ensure seamless execution
Prospect, solicit, and secure event-only and corporate meeting business without guest rooms
Respond to inbound leads and RFPs with customized proposals
Conduct site tours and presentations to drive conversion
Negotiate contracts, pricing, and concessions in alignment with revenue strategy
Manage the full lifecycle of event-only bookings from lead through execution and billing
Build and maintain strong relationships with corporate planners and agencies
Provide consistent, high-level communication throughout the planning process
Anticipate client needs and proactively enhance the experience
Resolve challenges quickly and professionally during planning and on-site execution
Drive incremental revenue through upselling of F&B, AV, and ancillary services
Monitor contracted minimums and ensure compliance with all financial terms
Manage deposits, billing instructions, and final invoicing in partnership with Finance
Ensure all balances are collected in accordance with contract terms prior to arrival when required
Act as the bridge between Sales and Operations, ensuring a clean and effective turnover process
Communicate all updates and changes clearly and in real time to operational teams
Maintain a high level of detail to support flawless execution
Support internal accountability and adherence to established SOPs