Event Receptionist

Rock Entertainment Group • Cleveland, OH

2d • Onsite

About The Position

The Event Receptionist (Part-Time) is responsible for answering incoming calls, greeting guests, providing excellent customer service, and being knowledgeable about building, events, and activities at Rocket Arena. This part-time role involves working various weeknights and weekends from 5:30 PM until the end of events (typically 10 PM-12 AM), based on the Rocket Arena events schedule. The position requires 10-15 hours per week during the season (October – April).

Requirements

• High School Diploma or GED required.
• Prior administrative experience.
• Strong customer service experience.
• Highly proficient verbal communication skills.
• Must be able to work independently and provide exceptional customer service to all callers, guests and team members.
• Must be proficient in Microsoft Office (Outlook, Word, and Excel).
• Must have availability to work onsite at Rocket Arena various weeknights and weekends from 5:30 PM through the end of the event, based on the Rocket Arena events schedule.

Nice To Haves

• Clear verbal communications skills to represent Rocket Arena in an intelligent, professional, and courteous manner.
• Ability to sit at a desk for long periods of time.
• Exhibit exceptional customer service at all times.
• Ability to multitask and work independently with precise detail.
• Ability to work in a team setting and communicate effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
• Transfer calls as required to the appropriate team or team member.
• Answer questions and provide accurate information regarding events, hours of operations, promotions, and directions.
• Answer guests’ questions about Rocket Arena events and activities.
• Greet guests, clients, partners, visitors, team members and others at Rocket Arena.
• Offer high-level customer service to all team members and guests.
• Monitor activities at entrances.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Maintain clean and organized working areas.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED