Event Production Specialist

The New Children's Museum•San Diego, CA

2d•Onsite

About The Position

The New Children’s Museum’s mission is to spark creativity, exploration, and a sense of belonging through interactive art experiences. Located in downtown San Diego, the New Children’s Museum collaborates with contemporary artists to design and create art installations and educational programs for children. The Museum brings families together in a rich educational environment that fosters creativity and expression. The Museum's vision is to be the most innovative, most loved, most inspiring, and most sustainable children’s museum in the world. Their interactive art installations and hands-on art programming provide creative and educational experiences for children and families. As a nonprofit institution, they rely on daily admissions, memberships, and community support to fund their daily operations. Their commitment is to provide a welcoming space for all families, believing that diversity, equity, accessibility, and inclusion are integral to fulfilling their mission and empowering children’s innate creativity through hands-on exposure to art and the creative process.

Requirements

Available to commit to an inconsistent on-call schedule; must be available for 2 shifts per month
Minimum two years of related customer service work experience
Positive attitude and team player
Outgoing, friendly manner and solid communicator
Fluency in English is required
Must be willing to undergo a Federal Background Livescan

Nice To Haves

An interest and enthusiasm for the events industry is a plus
Bilingual skills a plus

Responsibilities

Set up and clean up party room and party supply spaces
Meet and greet party host family as well as their guests
Assist party family with decorations and party schedule
Maintain a neat, professional appearance, following Museum uniform and grooming policy
Lead the Dance Party activity (Freeze Dance/Floor Lava)
Provide consistent, positive, and excellent customer service to guests and Museum Staff
Work cooperatively with multiple departments including Operations, Visitor Engagement, Education and Exhibitions
Ensure the safety, orientation and comfort of guests during the party
Communicate with the security and janitorial team to identify safety issues and/or cleanup
Report supply needs and provide post-event feedback to the Birthday Coordinator to ensure accurate follow-up with client
Assist Birthday Party Coordinator with inquiries and client communication
Attend Employee Training Programs as required
Additional duties as assigned
Work with Events Team (Event Lead) as instructed for setting up event area
Assist with client and vendor load in/out, including but not limited to moving Museum artwork/programming, tables, chairs, stanchions, signage and sound equipment
Assist Event Lead to ensure the needs and requests of clients are met throughout the event
Maintain knowledge of current installations and artwork in order to help guests engage during events
Provide consistent, positive and excellent customer service to vendors, clients, guests and Museum Staff
Ensure the safety, orientation and comfort of guests and troubleshoot issues as they arise
Ensure the safety and cleanliness of all public areas/galleries and communicate with security and janitorial team as needed
Provide post event feedback to Event Services Lead and/or event team leadership to ensure accurate follow up with client
Attend Employee Training Programs as required
Additional duties as assigned