Event Planner

JLL•New York, NY

2d•$72,000 - $90,000•Onsite

About The Position

The Event Planner is a key member of JLL's Experience Services team, dedicated to creating exceptional client experiences through meticulous event planning and execution. This role plans and executes internal and external events, coordinating all event details including décor, entertainment, location, invitee lists, equipment, and promotional materials. As the primary point of contact for clients, you will manage the end-to-end event lifecycle — from initial consultation and space planning to day-of coordination and post-event analysis — ensuring seamless coordination with onsite teams and vendors while maintaining proactive communication and delivering high-touch, hospitality-focused service.

Requirements

Bachelor's degree or equivalent proven experience in event planning or organizing
5+ years of experience in event planning, project management, hospitality, or related field
Proven experience as an event planner or organizer
Flexible scheduling for early morning and evening event support; weekend support as event schedules require
Excellent time management and verbal/written communication skills with the ability to communicate professionally
Ability to multi-task in a fast-paced environment
Exceptional customer service skills with a passion for hospitality
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Proficiency in Google Workspace and Slack
Experience with ticketing systems such as Corrigo, Google Calendar, and Social Tables
Ability to work with clients at all levels of an organization, including C-suite
Proven leadership skills with the ability to manage multiple priorities and deliver results
Track record of initiative, integrity, and good judgment
Highly collaborative with strong interpersonal skills

Responsibilities

Execute simple and full meetings and events from start to finish
Consult with clients to determine event needs including space requirements, physical set-up, minor AV, and event support
Serve as primary point of contact for clients; respond to all requests in accordance with established Service Level Agreements
Manage end-to-end planning in partnership with Culinary team to ensure event success; work with Internal Business Partners (IBP) to confirm attendee count, dietary restrictions, timeline, and other event specifications
Manage end-to-end ticket lifecycle with Internal Business Partners, including communications, triage, and resolution
Triage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment
Log all appropriate service tickets with culinary, janitorial, HVAC, MAC, guest services, and other operational teams
Coordinate Certificate of Insurance (COI) administrative support including requesting, collecting, submitting, and tracking documentation
Provide minor audio-visual support including basic microphone setup, sound activation, and plug-and-play computer connections
Day-of event coordination: oversee floor moves and janitorial setup; greet guests in lobby and provide wayfinding to elevator and event floor; manage coat check, floor temperature, lighting, and general operations
Ensure at least one team member stays throughout duration of the program for guest support, troubleshooting operations, and escalating to appropriate teams
Conduct event close-out with IBP, collect feedback, and manage invoicing when hiring external bar vendors or other third-party services