Event Operations Supervisor Noelle Nashville

Encore Global•Nashville, TN

1d•Onsite

About The Position

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The role directly leads the technical team to support operational efficiency and customer satisfaction, and may also participate in location administrative duties in support of onsite operations and career development. This position reports to the DET, DOO, or Operations Manager. The supervisor organizes daily floor activities, directs technician workflow, supports operational improvements, and ensures event flowsheets and communications are handled appropriately. The role works with clients and venue teams to monitor events and ensure equipment setups meet customer needs. It also supports technician training, mentorship, and a positive working environment. The role is responsible for the setup, operation, troubleshooting, maintenance, security, storage, transportation, and breakdown of intermediate audiovisual equipment. Work may take place in hotels, convention centers, event venues, and warehouses, and may involve multiple hotel locations. Working times can include irregular hours and on-call status during days, evenings, weekends, and holidays.

Requirements

3–5 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the role, including the stated sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, pushing, and pulling requirements.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities, including the timely setup, refresh, and removal of equipment.
Manage floor operations by directing technician workflow and suggesting operational efficiencies to venue management and Workforce.
Ensure flowsheets are updated and properly completed.
Coordinate event-management communications with the team.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-event conferences.
Provide excellent service by following Encore’s Service Standards and Operational Excellence practices.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist with training technicians on floor activities and venue, service, and operational standards.
Mentor new hires by providing guidance on the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems as they arise.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative maintenance to keep equipment presentable and in good working condition.
Lead proper security, storage, transportation, and maintenance of equipment.
Participate in physical inventory counts as requested.
Adhere to Encore appearance guidelines applicable to the hotel, venue, or warehouse environment.