Event Operations Representative - Conformation

AKC•Raleigh, NC

1d•Hybrid

About The Position

As part of a self-directed work team, facilitates efficient functioning of the Event Operations Department by providing knowledgeable and proactive customer service for Conformation and Obedience events. Involves detailed analysis and processing of information supplied by customers and the appropriate application of rules, regulations, procedures, and Board policies related to event applications, judges’ panels. Must work with other AKC teams and multiple levels of management within the AKC to provide customer satisfaction and issue resolution. May be required to perform other departmental duties as assigned.

Requirements

Detailed analysis and processing of information supplied by customers.
Appropriate application of rules, regulations, procedures, and Board policies related to event applications, judges’ panels.
Work with other AKC teams and multiple levels of management within the AKC.
Communication skills (email and telephone calls).
Ability to scan and index documentation.
Customer service skills.
Website navigation and feature usage assistance.

Nice To Haves

Experience in Conformation and Obedience events.

Responsibilities

Customer served include exhibitors, event chairpersons, show secretaries, superintendents, clubs, judges, and AKC management.
Evaluates event information and anticipates possible verification and validation issues.
Resolves issues by communicating with customers and applying business knowledge.
Information may be received digitally or by postal mail.
Periodic review of items pending approval or completion must also be performed.
Assists customers with the interpretation and enforcement of AKC rules, regulations, policies, and procedures.
Digitally scans and indexes event and other pertinent documentation.
Communicates with customers using email and telephone calls.
Answers inquiries regarding status of event applications, judge panels.
Documents customer interactions.
Assists customers with the use of the AKC website by answering questions concerning navigation and the use of features.
Serves as the primary AKC point of contact for a club’s event processing prior to an event.
The Event Operations representative often serves in the role as an account manager for the club, event, or cluster of events.
Periodically reviews processing reports to identify events that need review and attention.