Event Operations Manager

Proper Hospitality Careers•Los Angeles, CA

4d•Onsite

About The Position

The Event Operations Manager is responsible for the seamless execution of all on-property events, including weddings, corporate meetings, social celebrations, and private dining experiences. Serving as the operational lead for banquet and event services, this role ensures exceptional service standards, precise coordination, and memorable guest experiences aligned with the elevated expectations of a boutique luxury hotel environment. This position collaborates closely with the Sales & Events team, Culinary, and hotel leadership to transform event plans into flawless on-site experiences while maintaining the highest standards of hospitality, presentation, and operational efficiency.

Requirements

3–5+ years of experience in banquet or event operations within an upscale hotel, luxury venue, or fine-dining environment
Proven experience leading banquet or event service teams
Strong knowledge of banquet service styles, event setup standards, and hospitality etiquette
Exceptional organizational and time-management skills
Ability to remain calm and solutions-oriented in fast-paced environments
Excellent interpersonal and communication skills
Flexible schedule including evenings, weekends, and holidays as required by event operations

Nice To Haves

Experience in a luxury or boutique hotel environment
Knowledge of POS systems and event management software
Food safety and alcohol service certifications (e.g., ServSafe, TIPS)

Responsibilities

Oversee the setup, service, and breakdown of all banquets, meetings, and special events
Execute event orders (BEOs) with precision, ensuring all details are delivered according to plan
Serve as the primary on-site operational contact during events, ensuring seamless coordination between departments
Maintain exceptional service standards throughout all stages of the event experience
Ensure all banquet spaces, equipment, and service areas meet luxury presentation standards
Recruit, train, schedule, and supervise banquet servers, bartenders, and event support staff
Lead pre-event briefings to communicate service expectations, timelines, and guest details
Foster a culture of professionalism, hospitality, and teamwork among event staff
Monitor service performance and provide coaching to maintain elevated service standards
Anticipate guest needs and resolve service issues with professionalism and urgency
Maintain a visible presence during events to ensure guest satisfaction
Build positive relationships with repeat clients, planners, and VIP guests
Partner closely with the Events/Sales team to review event details, timelines, and client expectations
Coordinate with Culinary regarding menu timing, special requests, and dietary needs
Ensure proper inventory, equipment readiness, and event setup according to specifications
Monitor labor and operational efficiency while maintaining service quality
Ensure adherence to all health, safety, sanitation, and alcohol service regulations
Maintain cleanliness, organization, and safety of banquet areas, storage, and service stations
Support sustainability and waste-reduction initiatives where possible