Event Operations and Experience Manager

Zearn•New York, NY

1d•Remote

About The Position

The purpose of the Event Operations and Experience Manager role at Zearn is to bring Zearn’s team member experience to life by delivering impactful programs and events across the employee lifecycle. In this role, you will execute against touchpoints that define our culture, ensuring that every gathering, from in-person company-wide offsites to monthly virtual updates, is intentional and a high-impact reflection of our operating principles. By fostering a sense of belonging and shared purpose, you will play a critical role in sustaining our high-performance culture as Zearn continues to scale and evolve.

Requirements

4+ years of demonstrated experience project managing complex company events, ideally for organizations in the 150-300 team member range.
A proven track record of designing and executing successful virtual events that drive high engagement and cultural connection.
Experience using Generative AI to streamline workflows, optimize communication touchpoints, or analyze team member feedback.
Highly organized with the ability to manage multiple vendors and complex budgets while maintaining a focus on the creative "experience" side of event ops.
Commitment to Zearn’s mission and a desire to build a culture that enables everyone to do their best work.

Responsibilities

Produce intentional all-hands Summit and team experiences that strengthen connection and belonging for all team members.
Lead the end-to-end execution of Zearn's in-person full Team Summits (currently bi-annual), ensuring every operational detail contributes to a seamless, high-impact team member experience from planning through onsite delivery.
Own the operational infrastructure that powers every company Summit experience by coordinating venue logistics, hotel accommodations, AV, materials, transportation, registration, and all access-dependent logistics.
Lead all aspects of onsite event execution, partnering with the Director of People and team to ensure operational details come together seamlessly and participants have an exceptional experience.
Partner with session owners, presenters, vendors, and internal teams to anticipate needs, solve problems before they arise, and deliver experiences that feel well designed and polished.
Manage vendor relationships, contracts, event budgets, and payment milestones to ensure strong partnerships, clear accountability, and responsible financial management.
Coordinate logistics and execution for functional team in-person gatherings, ensuring teams have the structure and support needed for a productive time together.
Coordinate logistics to produce Zearn Updates and other organization-wide virtual meetings that connect team members to Zearn’s strategy and impact.
Execute the programs and touchpoints that reinforce Zearn's culture across the team member lifecycle, ensuring every interaction reflects our operating principles and helps team members feel connected, recognized, and valued.
Own the execution of meaningful moments of connection and celebration, including but not exclusive to: work anniversaries, holiday gifting, personal team member milestones, and onboarding welcomes, that strengthen belonging and reinforce our shared identity.
Partner with the Director of People on the identification, testing, and scaling of new team member experiences that deepen connection and bring our culture to life as Zearn continues to grow.
Support and evolve Slack communities and other remote connection opportunities that help team members build relationships, celebrate one another, and stay connected between larger company experiences.
Experiment with Generative AI and new communication tools to optimize touchpoints throughout the team member life cycle (i.e., onboarding, offboarding) to create a unified team member experience.
Develop and maintain repeatable playbooks, processes, and best practices that support seamless execution of team-wide experiences from pre-planning through post-event closeout.
Gather feedback, analyze learnings, and share insights with stakeholders to identify opportunities for continuous improvement across events, programs, and communication touchpoints.
Continuously improve processes, documentation, communications, and post-event closeout practices to build efficient, scalable event operations.
Stay informed on emerging trends and research in team member experience, events, and remote-first culture to bring new ideas and approaches to Zearn's programming.