Event Operations Analyst
About The Position
The Event Operations Analyst supports the operational processes, technology platforms, reporting, and measurement activities that enable successful delivery of Grainger’s event portfolio. This role partners with the Event Team’s Manager, Process Optimization, the Event Planning and Leadership Team, and business stakeholders to administer event technology, support workflows, standardize processes, and deliver reporting solutions that improve efficiency, consistency, scalability, and attendee experience. The role serves as a subject matter expert for assigned platforms and operational workflows.
Requirements
- Bachelor's Degree or equivalent experience
- 2+ years of supporting operations, reporting, analytics, technology platforms, or process improvement activities.
- Knowledge of business process improvement, workflow documentation, and continuous improvement methods used to support efficient and standardized business operations.
- Experience analyzing operational data and developing reports, dashboards, and performance metrics that translate business requirements into actionable insights and operational solutions.
- Knowledge of business technology platforms, data management practices, and system administration activities, including testing, troubleshooting, data integrity, and user support.
- Experience partnering with cross-functional stakeholders to document processes, maintain operational standards and job aids, and support implementation of process and technology improvements.
Responsibilities
- Analyze operational processes and identify opportunities to improve efficiency, consistency, and business outcomes.
- Support the development, implementation, documentation, and maintenance of standardized operating procedures and workflows.
- Configure, administer, test, monitor, and maintain event technology platforms throughout their operational lifecycle.
- Support implementation, maintenance, optimization, and adoption of technology solutions and associated business processes.
- Troubleshoot system issues and coordinate resolution with business partners and vendors.
- Develop and maintain reporting solutions, dashboards, and operational metrics.
- Analyze operational data to identify trends, improvement opportunities, and process efficiencies.
- Ensure data integrity and consistency across technology platforms and reporting.
- Support continuous improvement by regularly identifying opportunities to simplify, standardize, and optimize operational processes and recommended technology-enabled solutions and automation opportunities, while maintaining documentation and standards.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools.
- Maternity support programs
- Nursing benefits
- up to 14 weeks paid leave for birth parents
- up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
