Event Manager | Full-Time | Terre Haute Convention Center

Oak View Group•Terre Haute, IN

5d•Onsite

About The Position

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event. He/she will create event plans and diagrams and guide clients through the planning process and execution of the event. The Event Manager is responsible for ensuring overall customer and attendee satisfaction and experience.

Requirements

3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong communication skills
Proficient computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of managing, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Familiarity with the terminology used in entertainment/convention/public assembly settings

Nice To Haves

Experience with AutoCAD, Event Draw, or Social Table is preferred but not required

Responsibilities

Plan, detail, and is on-site point of contact for client
Create and distribute event resume sheets prior to every event
Participate in production meetings to discuss upcoming events
Create event diagrams for clients
Function as a liaison between users of the facility and the facility staff
Manage Food and Beverage needs with the catering department
Assist sales with event logistics for closing proposals
Provide management and guidance for event personnel
Work with outside vendors for scheduling equipment or building move-in for event decorating
Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Schedule event security as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles
Assist in the preparation of room sets as needed to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates as needed
Assist with the completion of post-show event settlements and invoices
Advise lessees on services available from independent contractors for events
Train with other event staff and train new event staff as they come on
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Communicate with municipal officials, including police, fire and medical services; event staff; and the public to ensure the security of patrons and events run smoothly
Assist with parking garage management as it pertains to events
Actively participate on internal committees and customer service programs
Assist marketing by obtaining event marketing materials as needed for events taking place
Review emergency planning procedures with all event staff and clients as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned