Event Manager

Bowl New England d/b/a Spare Time Entertainment•Madison, WI

3d•Onsite

About The Position

This isn’t a quiet office job. You’ll work in a lively, fast-paced environment with music, games, lighting effects, families, corporate groups, and kids celebrating big moments. Every day is different. Some days you’re closing contracts. Some days you’re troubleshooting a last-minute change. Most days, you’re making sure people have an incredible time. If you’re energized by bringing people together, love the details, and enjoy seeing a plan come to life, we’d love to meet you.

Requirements

2+ years of event planning experience (hospitality, entertainment, or recreation preferred)
1+ year of experience in event sales or a client-facing sales role
Excellent written and verbal communication skills
Highly responsive, organized, and detail-oriented
Comfortable managing multiple events and deadlines at once
Guest-focused with a professional, friendly communication style
Confident working with internal teams, vendors, and community partners
Intermediate Microsoft Office skills; experience with event software is a plus
Availability to work a flexible schedule, including nights and weekends

Responsibilities

Serve as the main point of contact for event guests from first inquiry through post-event follow-up
Respond promptly and professionally to guest emails, calls, and in-person questions
Plan and coordinate corporate outings, team-building events, fundraisers, celebrations, and more
Help guests define event details including budget, timing, menus, layouts, themes, staffing, and equipment
Communicate event details clearly to internal teams and event staff
Coordinate logistics and staffing from setup through breakdown
Stay present during events to ensure smooth execution and quickly resolve issues
Follow approved pricing guidelines and confidently close event contracts
Maintain accurate event details using planning software and tracking tools
Participate in weekly meetings, BEO meetings, and required trainings
Follow up with guests after events to gather feedback and ensure satisfaction
Support promotions, internal events, and community outreach efforts as needed