KFC Yum! Center - Event Manager

ASM Global•Louisville, KY

2d•Onsite

About The Position

The KFC Yum! Center, operated by Legends Global, is a multi-use entertainment venue in Louisville, Kentucky, hosting a variety of world-class events including concerts, family shows, sporting events, and special events. Legends Global is a company with offices on five continents, utilizing its global network, sports and music brands, ticketing and content distribution platforms, and integrated entertainment districts to deliver innovative live sports and entertainment experiences. The Event & Guest Services Manager is responsible for preparing for and executing events such as concerts, athletic events, family shows, conventions, and corporate functions.

Requirements

A minimum education level of: BA/BS Degree (4-year)
A minimum of 5 years of related work experience
Must be highly organized and able to handle multiple projects simultaneously, resolving conflicts as necessary
Must exhibit excellent leadership, problem-solving and communication skills
Must be able to handle highly sensitive and confidential information
Must be able to work events, multiple shifts, long hours, weekends, and holidays as needed
Must be able to move about quickly throughout arena

Responsibilities

Serves as the primary, on-site, point of contact on behalf of the venue to ensure successful event execution.
Develops an understanding of each department’s policies and procedures to coordinate and plan all aspects of assigned events.
Communicates with various departments to ensure appropriate staff are aware of event needs.
Develops and updates production notes and schedules to inform staff of timelines and event details.
Patrols and inspects the building to ensure readiness prior to each event and takes corrective action as needed.
Identifies and manages issues during events to ensure excellent service to clients.
Assists in enforcing venue rules, policies, and procedures to ensure clients and tenants abide by contractual obligations.
Collaborates with the University of Louisville to plan all aspects related to building operations for NCAA games.
Works with the Box Office and production teams to develop CAD drawings for ticketed events.
Collaborates with finance to estimate costs associated with productions.
Compiles and reviews MOD report notes following each event to inform appropriate staff of all incidents and follows up on noted issues.
Coordinates with the first aid provider to assign appropriate first aid staffing for each event.
Creates and submits staffing plans to the facility's third-party provider and internal departments in a timely manner to maintain outstanding guest services at all arena events.
Creates cost estimates for each event and presents them in a timely manner to Finance and the General Manager for approval.
Serves as an escalation point for guest inquiries, concerns, and/or complaints, effectively and calmly interacting with guests and employees during and after events.
Enforces and regulates venue security policies and procedures to ensure the highest level of safety for staff and guests.
Ensures proper documentation of incident reports, reports incidents to executive management, makes immediate decisions, and communicates with guest services staff in emergency situations.
Provides necessary training, support, and guidance to guest services and security staff.