Event Manager- Winnipeg

Encore Global • Winnipeg, MB

12h • Onsite

About The Position

The Event Manager is responsible for preparing all event documentation and coordinating with the Sales department and Clients to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of venue events. This role ensures that venue events have a seamless turnover from sales to service and back to sales. The Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Requirements

• Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization)
• Focused on customer service
• Good interpersonal skills
• Attention to detail and quality
• Judgment, negotiation and decision making skills
• Ethics and integrity
• Creativity and bringing new ideas to service delivery
• Minimum 3 years experience in a similar position in the hotel industry or related field
• Excellent knowledge of the tourism industry, as well as the establishment's products and services

Nice To Haves

• Degree in hotel management
• Knowledge of job-related software (an asset): Word, Excel, Outlook, CI/TY, Social Table, PMS/Marsha

Responsibilities

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets Client during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the venue staff and Client to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and client throughout the event process (pre-event, event, post-event).
• Participates in client site inspections and assists with the sales process as necessary.
• Solicits feedback from the venue partners to identify areas for improvement to enhance the Event Planner’s experience.
• Delivers excellent customer service throughout the client experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to client at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with client post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the venue staff and clients to address operational challenges associated with his/her group.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree