Event Manager

Le Meridien & Sheraton Charlotte Hotels • Charlotte, NC

15d • Onsite

About The Position

The Event Manager is the primary liaison between the client and the hotel once a group, meeting, wedding, banquet, or special event has been booked.

Requirements

• Client liaison for booked groups, meetings, weddings, banquets, or special events.
• Managing Meetings and Special Events Operations and Budgets
• Researching and analyzing competitor products, pricing, and services.
• Apprising property of groups impacting operations.
• Executing event management strategy aligned with company business strategy.
• Conducting daily walk-throughs of banquet floor for client satisfaction and quality standards.
• Developing vendor relationships, establishing prices, and service agreements.
• Upselling during event planning.
• Managing department controllable expenses to meet or exceed budget goals.
• Ensuring exceptional customer service.
• Creating an atmosphere that meets or exceeds guest expectations in event management operations.
• Setting a positive example for guest relations.
• Interacting with guests for feedback on product quality and service levels.
• Responding to and handling guest problems and complaints.
• Empowering employees for excellent customer service.
• Ensuring employees understand expectations and parameters.
• Striving to improve service performance.
• Emphasizing guest satisfaction and continuous improvement in departmental meetings.

Responsibilities

• Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed