Event Management Practice Area Analyst

CACI•Chantilly, VA

About The Position

The Event Management Practice Area Analyst will contribute to the planning, design, deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.

Requirements

An Active TS/SCI Clearance with Polygraph
Degree or equivalent experience and a minimum of 3 years of related work experience
Extensive working knowledge of Service Management workflows and ITSM processes
Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
Good written and communication skills with the ability to clearly document and explain business processes

Nice To Haves

ITIL certifications or training
Experience with network devices—ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
Familiarity with Tableau

Responsibilities

Contributes to the planning, design, and implementation of ITIL ITSM Event processes
Participates in the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
Participates in TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team