Event Maître D’ - Carmens Event Centre

Carmen's Group•Hamilton, ON

9d•Onsite

About The Position

Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable. As a team member at one of the city’s most iconic venues, you’ll help bring dream weddings, milestone galas, and show-stopping events to life in a setting known for elegance, grandeur, and timeless charm. Whether you’re welcoming guests, setting the stage, serving with polish, or supporting behind the scenes, your role plays a key part in creating once-in-a-lifetime moments. No two events are the same, and every day brings something new, exciting, and meaningful. As part of Carmens Group, you’ll be joining a team backed by over 40 years of hospitality excellence—and a culture built on pride, passion, and creating extraordinary experiences.

Requirements

Experience in banquet, catering, restaurant, or high-volume service environments
A natural ability to connect with guests and deliver outstanding hospitality
Strong communication skills and confidence interacting with both guests and team members
Proven ability to stay composed and effective in fast-paced, high-pressure situations
A guest-first mindset with a passion for creating memorable experiences
Leadership skills and the ability to support or supervise a team when needed
A polished, professional appearance and demeanor suited to upscale or formal events
Smart Serve Certification (Required)
Flexibility to work evenings, weekends, and event-based hours
A positive attitude, reliability, and a willingness to jump in wherever needed

Nice To Haves

Valid G License an asset

Responsibilities

Leading the front-of-house service team during events, ensuring exceptional guest experiences from start to finish
Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
Overseeing all service aspects of an event, including timing, food quality, presentation, and staff coordination
Greeting guests, anticipating their needs, and addressing any questions or concerns with ease and positivity
Communicating special meal requirements, allergies, or guest preferences clearly to the kitchen and service teams
Learning the details of event menus and offerings to ensure knowledgeable, accurate service
Supporting the service team with food and beverage delivery, clearing, and side duties as needed
Taking charge of room readiness, service flow, and cleanliness throughout the event
Making real-time decisions to adapt to changing guest needs or event logistics while maintaining a calm and composed demeanor
Demonstrating strong leadership, good judgment, and attention to detail in a fast-paced environment
Encouraging a respectful, collaborative team culture that prioritizes hospitality and service excellence
Taking direction from the Service Manager and providing feedback to continuously improve event operations
Playing a key role in creating exceptional and unforgettable experiences for our guests and clients
Performing additional duties as assigned to support successful event execution