Event Lead
About The Position
As an Event Lead at Enchant, you’ll play a key role in guiding our seasonal team and ensuring the magic shines through in every detail. This leadership position combines hands-on supervision with a guest-focused mindset—you’ll oversee key activations, manage staff assignments, and keep operations running smoothly while maintaining the festive spirit that makes Enchant special. From monitoring cleanliness and safety to resolving guest concerns with a smile, you’ll be the point person who keeps both the team and guest experience on track. If you thrive in a fast-paced environment, enjoy bringing out the best in others, and love creating joyful memories for families, this role is your chance to lead with holiday cheer.
Requirements
- Proven Leadership: Experience supervising, motivating, or mentoring a team in events, hospitality, retail, or guest services.
- Guest-Focused Mindset: Exceptional interpersonal skills, with the ability to delight guests and resolve issues gracefully.
- Attention to Detail: A sharp eye for presentation, safety, and operational excellence.
- Organizational Strength: Ability to juggle multiple tasks, manage time effectively, and keep your team on track.
- Reliability & Flexibility: Available evenings, weekends, and holidays—including Christmas Eve and Christmas Day.
- Comfortable standing for long periods and able to lift up to 50 lbs.
- Positive Energy: A festive, can-do spirit that inspires others and adds to the holiday cheer.
Responsibilities
- Supervise and support Event Staff (our elves!) across areas such as Santa’s Landing, the Skate Shop, the Snow Slide, the Maze, and more.
- Provide clear direction, assign positions, and rotate team members as needed to keep energy high.
- Oversee guest flow from queues to activations, ensuring interactions are welcoming, efficient, and photo ready.
- Monitor VIP lines and maintain priority service with a personal touch.
- Ensure each area is show-ready—decorated, clean, safe, and functional.
- Inspect signage, stanchions, props, and décor to guarantee every detail adds to the magic.
- Distribute radios and scanners, manage event communications, and ensure staff understand assignments.
- Act as the go-to contact for addressing escalated guest concerns with professionalism and warmth.
- Partner with photographers, vendors, security and other departments to deliver seamless event operations and a magical atmosphere for all.
- Adapt quickly to challenges, keeping both guests and team members in high spirits while ensuring safety and efficiency.
Benefits
- Medical, dental & vision coverage
- 401(k) with company match contributions
- Life insurance coverage
- Generous paid time off policy
- Free family meal
- 50% employee discount at our businesses
- A robust employee referral bonus program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
