Event Housekeeping Supervisor - Comerica Park

Detroit Tigers•Detroit, MI

About The Position

Event Housekeeping Supervisor to oversee the cleanliness and presentation of our ballpark during MLB games, concerts, and special events. The Event Housekeeping Supervisor will lead a team of housekeeping staff to ensure a clean, safe, and welcoming environment for fans, players, and staff. This role requires strong leadership, organizational skills, and the ability to work in a fast-paced, high-energy environment.

Requirements

Experience: Minimum of 2-3 years of housekeeping or janitorial experience, with at least 1 year in a supervisory or leadership role, preferably in a stadium, arena, or large event venue.
Leadership Skills: Proven ability to lead and manage a diverse team in a fast-paced environment.
Communication: Strong verbal and written communication skills to coordinate with staff and other departments.
Physical Requirements: Ability to stand, walk, and lift up to 50 pounds for extended periods, as well as navigate stairs and uneven surfaces throughout the ballpark.
Availability: Flexible schedule, including availability to work evenings, weekends, holidays, and extended hours during the MLB season and special events.
Attention to Detail: Keen eye for cleanliness and presentation to maintain a world-class fan experience.
Knowledge: Familiarity with cleaning equipment, chemicals, and safety protocols.

Nice To Haves

Must be customer service oriented and maintain a neat and clean appearance at all times.
Must have a keen awareness of working environment; “you see – you respond” meaning pick up trash, wrappers, paper, litter, or any other debris you see to keep our building clean at all times.
This is a Full-time position requiring flexible schedules possible first, second and third shift rotation.
Must enjoy helping others and working within a team environment.
Ability to perform multiple tasks at one time, meet tight deadline and function under stress.
Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.
Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
Must be available to attend all necessary training as a prerequisite for employment.
Ability to stand, walk or walk up and down stairs throughout an event.
Ability to operate software on a mobile platform.

Responsibilities

Team Leadership: Supervise, train, and motivate a team of housekeeping staff, ensuring high performance and adherence to cleaning standards during events.
Event Preparation: Oversee pre-event cleaning and setup of seating areas, restrooms, concourses, suites, and other public and private areas of the ballpark.
Event Operations: Monitor and maintain cleanliness throughout events, addressing spills, waste, and other issues promptly to ensure a positive guest experience.
Inventory Management: Manage cleaning supplies and equipment, ensuring adequate stock and proper maintenance of tools.
Safety Compliance: Ensure all housekeeping activities comply with safety regulations, OSHA standards, and ballpark policies.
Quality Control: Conduct regular inspections to ensure all areas meet cleanliness and presentation standards.
Coordination: Collaborate with other departments, such as facilities, security, and event operations, to ensure seamless event execution.
Scheduling: Assist in creating staff schedules to ensure adequate coverage for all events, including games, concerts, and special events.
Reporting: Document and report any maintenance or safety issues to the facilities management team.
Performs other duties as assigned.