Event Guest Services Representative - Entertainment Administration

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

1d•Onsite

About The Position

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events. Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

Requirements

Employee must stand during entire shift.
Occasionally must walk on stairs.

Responsibilities

Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
Have a thorough knowledge of all seat locations, concessions, restrooms, merchandising, and all other pertinent areas within HRL.
Greets guests and scans tickets and / or escorts guests to their proper assigned seats.
Acknowledges all guest-related issues and reports to Supervisor.
Maintains a clean, safe & healthy work environment while enforcing all of HRL policies and procedures.
Perform other duties as assigned.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the company's mission and values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.