Event Facilities Technician

Rocket Mortgage•Detroit, MI

4d•Onsite

About The Position

The Event Facilities Technician plays a critical role in delivering exceptional event experiences across the Rock Events venue portfolio. This position is responsible for setting up and resetting event spaces according to event specifications while providing on-site support to clients, vendors, and internal teams throughout each event. Event Facilities Technicians ensure all venue spaces, both indoors and outdoors, are clean, organized, and event-ready by maintaining presentation standards, managing waste, and performing routine cleaning before, during, and after events. Successful candidates are proactive, detail-oriented, and take pride in creating an outstanding guest experience.

Requirements

High school diploma or equivalent preferred
Previous event, hospitality, facilities, or venue operations experience preferred but not required
Professional, positive, and customer-focused demeanor with clients, vendors, and team members.
Strong work ethic with the ability to respond with a sense of urgency
Self-motivated and proactive, consistently looking for ways to improve the venue and support the team
Ability to work independently and as part of a team
Resourceful with a "we'll figure it out" mindset
Ability to routinely lift and move up to 75 pounds
Valid driver's license required
Basic computer skills strongly preferred
Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require

Responsibilities

Set up tables, chairs, staging, dance floors, and other event furnishings according to event resumes and client specifications
Dismantle, organize, and properly store furniture, equipment, and event supplies following each event
Clean and prepare indoor and outdoor event spaces before, during, and after events, including sweeping, mopping, vacuuming, sanitizing surfaces, and cleaning glass
Monitor venue cleanliness throughout events, including waste removal, restroom upkeep, and maintaining a polished appearance
Assist clients, caterers, vendors, and event partners with load-in and load-out activities
Partner closely with Event Managers and other Rock Events team members to ensure event requirements are executed efficiently
Conduct routine facility walkthroughs to identify maintenance, safety, or cleanliness concerns and report issues as needed
Adapt quickly to last-minute event changes and assist with adjustments to room layouts or event needs
Support other Rock Events departments and venues as business needs require
Respond appropriately during emergency situations and facility evacuations when necessary
Follow all company safety policies and operational procedures