Event Experience Associate (On-Call)
About The Position
The Event Experience Associate serves as on-site event support staff for The Assembly, Kiln Las Vegas's premier event center. This role is responsible for providing exceptional guest service and ensuring events run smoothly from start to finish. As the primary on-site point of contact during events, the Event Experience Associate assists guests, supports event operations, troubleshoots issues as they arise, and helps create a seamless and welcoming experience for all attendees. This is an on-call position with an anticipated schedule of approximately 10 hours per week, though hours are not guaranteed. Because The Assembly may host events at any time, shifts can vary widely and may include early mornings and evenings depending on event needs and bookings. In addition to supporting events at The Assembly, there may also be opportunities to assist the Community Team with events and programming hosted onsite at Kiln Las Vegas.
Requirements
- Partial completion of a college degree preferred, not required.
- Office management or administrative experience
- Customer service or support experience
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
- Passion for entrepreneurial communities
- Passion and understanding for Kiln’s mission and values
- Proficient in basic computer skills.
Responsibilities
- Serve as a point of contact for event attendees, vendors, and staff during events
- Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
- Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
- Provide feedback and suggestions for future event improvements based on observations and attendee feedback
- Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
- Personifies Kiln’s core values and strives to achieve our mission
- Create a welcoming and collaborative community environment amongst our members and guests through events and building relationships
- Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
- Drive growth and promotion of Kiln-provided service offerings
- Take direction from the Community Director to manage The Assembly
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
