Event Experience Ambassador

BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre) • Vancouver, BC

3d • Onsite

About The Position

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more. The Vancouver Convention Centre is currently hiring a permanent full-time Event Experience Ambassador. This position is expected to be filled by an internal candidate and is included here to inform you of its vacancy at the organization. As an Event Experience Ambassador, you will be the welcoming face of our venue, ensuring every guest, client, and visitor receives exceptional service from arrival to departure. You’ll provide wayfinding assistance, respond to inquiries and concerns, act as a concierge during events, and help maintain a safe and enjoyable environment for all. This role is ideal for someone who is people-focused, proactive, and passionate about delivering operational excellence. There are extensive periods of standing and walking throughout the venue.

Requirements

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and customer service mindset.
• Ability to remain calm and professional in high-pressure situations.
• Physical requirements include extensive periods of standing and/or walking throughout the venue.
• Eligible to work in Canada.

Nice To Haves

• Previous experience in hospitality, guest services, or event support is a plus.

Responsibilities

• Greet and welcome all visitors with a professional and friendly demeanor.
• Respond to guest and client questions, concerns, or feedback in a timely and helpful manner.
• Provide accurate directions and information about the venue and surrounding area.
• Serve as an event host or concierge for designated events, supporting both guests and event teams.
• Monitor guest areas for suspicious or unsafe activity and report issues promptly.
• Stay informed of daily venue activities to deliver consistent and knowledgeable support to all stakeholders.
• Support event-specific guest services, including hosting, ticketing, and coat check duties as required.
• Provide guest services support at the Event Operations Centre, including assisting internal teams.
• You'll be on your feet for up to 7 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed