Event Engineer

York Telecom Corporation•Thousand Oaks, CA

17d

About The Position

For over 40 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking an Event Engineer to operate and maintain Event Spaces for high level executive presentation events which include the following technologies: Live audio and video capture and switching, projection, Windows and Macintosh collaboration, Teleconferencing, Webcasting, and Video Conferencing. This position will include recording event to SSD, completing pre-event checklists, and maintaining audio and video transmission through scheduled events. This position will complete onsite troubleshooting of equipment and issues for all assigned events. Responsibility includes operational knowledge of production equipment and automation systems. Person must be detailed oriented and always punctual to events. This position reports directly to the Events Manager. The Events Manager will provide direction and support to the Event Engineer in regard to the following areas; organizational development and improvement, career development and client escalation issues. Responsibilities include but are not limited to strategic and operational planning for client activities, execution of events and assigned tasks, and customer relationships. This position must have excellent written and verbal communication skills. Must be extremely organized and possess strong time management skills. Must be able to maintain a calm demeanor under sometimes stressful situations. This position must have an excellent understanding of video conferencing and audio/video technologies associated with running live events. This position must demonstrate strong judgment under pressure to trouble shoot issues and ensure client satisfaction is met. Qualified candidates must possess a thorough working knowledge of Windows and Macintosh PCs, digital recorders and related broadcast hardware; the ability to use audio line testers and other monitoring test equipment; a working knowledge of broadcast cameras and video switchers and extensive experience in control room procedures. This position will work to prioritize work load and delegate the appropriate work to meet the needs of the client/event. Resolution of client/event issues will be made within the Yorktel guidelines of established policies and procedures. Some flexibility and overtime will be required. This position is responsible for all aspects of audio/video and videoconferencing technologies and productions as well as operating control room systems and equipment prior to and during event. Internal and External Relationship Responsibilities: This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal and external parties with regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team members. This position requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support client events. This position must regularly communicate answers to questions and respond to detailed inquiries, about client issues or concerns. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.

Requirements

Excellent written and verbal communication skills
Must be extremely organized and possess strong time management skills
Must be able to maintain a calm demeanor under sometimes stressful situations
This position must have an excellent understanding of video conferencing and audio/video technologies associated with running live events
This position must demonstrate strong judgment under pressure to trouble shoot issues and ensure client satisfaction is met
Qualified candidates must possess a thorough working knowledge of Windows and Macintosh PCs, digital recorders and related broadcast hardware; the ability to use audio line testers and other monitoring test equipment; a working knowledge of broadcast cameras and video switchers and extensive experience in control room procedures
Proven experience in control booth operation (Audio/Video Mixing Consoles, Projection, Lighting, Wireless Audio)
Working knowledge of video and video formats, audio conferencing service standards
Excellent customer service skills
Highly attention to detail
Superior event coordination planning
Proven experience in event management
Present a professional appearance at all times
A team player with a clear understanding or ability to learn York Telecom’s business
Excellent problem solving skills
Ability to communicate effectively to all client and employee levels within the Event planning process
Ability to work with others in a sometimes stressful and fast-paced environment
Must be highly organized
A team player with an understanding of Webcasting process and business acumen
Excellent problem solving skills
Ability to work independently a must, also be able to participate and work well in a team environment
May require occasional lifting (up to 50 lbs)
Requires extensive sitting, standing and walking
Domestic travel at times outside the local work area, possible
Valid U.S. driver’s license
Must be willing to complete background checks and drug tests as required by current or future contracts
Possible evening or weekend hours or extended daily hours

Responsibilities

Review event forms and recommends solutions based on client requirements
Run the technical aspects of live corporate events ensuring successful completion of assignments
Record all Webcasts to Black magic design SSD recorder, unless specified otherwise
Partner with Event Coordinator, Webcast Administrator, AV Techs and other AV Team members prior to, during and after the event to discuss processes and procedures and resolve any issues to completion
Develop, implement, and enforce industry standard operating procedures (SOPs) for the execution and support of successful meetings and events in corporate auditoriums
Plan pre-testing sessions, document results, ensure contingency plans are in place prior to event
Set up testing, operation, and tear down of audio visual (AV) and videoconference equipment if required for events. Ensure any equipment is stored appropriately.
Maintain conference room integrity through appropriate equipment/cable management. Escalate housekeeping issues to appropriate parties. Ensure compliance with safety standards
Stay abreast of current and new technology to ensure smooth operation of any new equipment introduced into the Control Booth.
Maintain control booth areas to ensure they are clean, safe and organized.
Build necessary AV cables to support on site needs
Ensure high quality customer service at all levels
Knowledge of and adherence to York Telecom policy and procedure
Other duties as assigned