Sr. Event Technical Engineer

Docusign • San Francisco, CA

6h • Hybrid

About The Position

This role is crucial for ensuring our company's high-impact communications reach a global audience with unparalleled quality and professionalism. If you are a dedicated AV professional passionate about delivering exceptional event experiences, we encourage you to apply.
This position is an individual contributor role reporting to the Director, IT Operations.

Requirements

• Bachelor's degree in a relevant field (e.g., Live Event Production, Media Arts, Communications, IT) or equivalent practical experience
• 8+ years of progressive experience in event technical production, with at least 3-5 years in a senior or lead role, specifically focusing on technology infrastructure and strategy for complex events
• Experience in evaluating, implementing, and optimizing event technology stacks (AV, streaming, virtual platforms)
• Experience in developing and executing Business Continuity and Disaster Recovery plans for event technology
• Experience creating detailed technical specifications, system diagrams, and operational guides
• Experience in live audio (mixers, microphones, PA systems), video production (cameras, switchers, encoders, projectors, LED walls), lighting design, and a variety of streaming technologies (e.g., Zoom Webinar/Events, Microsoft Teams Live Events, Vimeo, YouTube Live)
• Experience with network infrastructure and IT requirements for live events (wired/wireless, bandwidth, security protocols)
• Experience with various presentation software (e.g., Google slides, PowerPoint, Keynote) and advanced virtual event platforms
• Experience with professional AV equipment brands and control systems (e.g., Extron, Crestron, Shure, Blackmagic Design, Grass Valley)
• Ability to troubleshoot complex technical issues calmly and effectively in a live environment
• Flexibility to travel as required for events (approximately 10% of time) and work extended hours, including evenings and weekends, as dictated by event schedules

Nice To Haves

• Exceptional documentation skills
• Exceptional communication (written and verbal), interpersonal, and stakeholder management skills
• Excellent project management, organizational, and problem-solving skills, with the ability to manage multiple projects simultaneously, meet deadlines, and perform under pressure
• Certifications in AV technologies (e.g., CTS, CTS-D, Dante, Crestron, Extron)
• Experience with advanced virtual event platforms (e.g., Zoom Events, Sessions, Webinar +, ON24, Bizzabo, Hopin) and their integration capabilities
• Knowledge of broadcast production workflows and technologies, including remote production
• Experience with graphic design software for event visuals (e.g., Adobe Creative Suite)
• Familiarity with various event management software (EMS) platforms and their API integrations

Responsibilities

• Lead the assessment, evaluation, and strategic enhancement of our existing event technology stack and configurations, identifying opportunities for innovation, efficiency, and scalability
• Drive the adoption of new, cutting-edge AV, streaming, and virtual event technologies to elevate the attendee experience and expand our event capabilities
• Develop and implement technical roadmaps for future event technology investments and upgrades
• Ensure all technology solutions align with company security policies, IT infrastructure, and long-term strategic goals
• Develop, document, and regularly test comprehensive BCP and DR plans for all critical event technologies and platforms
• Implement resilient system architectures and redundancy measures to minimize downtime and mitigate risks during live events
• Lead incident response for event technology failures, ensuring swift resolution and clear communication
• Establish and maintain meticulous documentation standards for all event technology configurations, system architectures, workflows, and best practices
• Create detailed technical schematics, run-of-show documents, equipment inventories, and operational manuals for all setups and enhancements
• Develop a centralized knowledge base for the event tech team and relevant stakeholders, ensuring continuity and efficient onboarding
• Partner strategically with and manage external AV production companies, technical vendors, and freelance specialists, ensuring they align with our evolving technology standards and BCP/DR requirements
• Negotiate contracts, review proposals, and ensure service level agreements (SLAs) are met, focusing on technology reliability and innovation
• Act as the primary technical liaison between internal teams (e.g., IT, facilities, marketing, communications) and external vendors, translating business needs into technical solutions
• Oversee the end-to-end technical production of events, from complex setup and rigorous rehearsals to flawless live execution and efficient teardown
• Lead and direct technical crews (internal and external), ensuring adherence to established technical specifications and quality standards
• Manage and troubleshoot live audio, video, lighting, presentation systems, and streaming platforms, acting as the ultimate technical authority during events
• Ensure seamless integration of all technical components, including presentation content, remote speakers, and interactive elements
• Develop and manage technical budgets, track expenses, and ensure cost-effective solutions for technology investments and event execution
• Lead technical project timelines, resource allocation, and risk management for all event technology initiatives

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level