Event Coordinator - Conrad Orlando

Hilton•Orlando, FL

About The Position

EOE/AA/Disabled/Veterans Join us in creating a legacy where bespoke luxury meets sun-kissed adventures, Conrad Orlando at Evermore. As one of the most celebrated openings of 2024, be a part of the legacy as an Event Coordinator! Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification\: Full-Time Shift Pattern: Various – must be available to weekdays, weekends, and holidays. Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Want to learn more? News Release on Conrad Orlando What will I be doing? As an Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers. Specifically, your essential functions will be to perform the following tasks to the highest standards:

Requirements

Minimum Years of Experience\: one (1) year guest contact or customer experience.

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)

Responsibilities

To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
Working with affiliate groups.
Assist with clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Regular attendance

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs