Event Concierge

Marriott•Dana Point, CA

8d•Onsite

About The Position

The Event Concierge is responsible for meeting with group coordinators/hosts prior to functions to make introductions and ensure all arrangements are satisfactory. This role involves analyzing banquet event orders to gather guest information, determine setup requirements, timelines, specific guest needs, and details for buffets and action stations. The Event Concierge must respond to and fulfill special banquet event arrangements and follow up to ensure compliance. Additionally, the role requires adherence to all company and safety/security policies, reporting accidents and unsafe conditions, and completing safety training. Maintaining a clean and professional appearance, ensuring confidentiality, and protecting company assets are crucial. The Event Concierge will welcome and acknowledge guests according to company standards, anticipate and address guest needs, and express genuine appreciation. Effective communication, both verbal and in writing, is necessary, as is developing and maintaining positive working relationships and supporting team goals. Quality expectations and standards must be met. This role requires the ability to read and visually verify information in various formats, inspect tools and equipment for defects, and perform tasks that involve standing, sitting, or walking for extended periods. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing up to 25 pounds without assistance, navigating narrow or elevated spaces, and moving over sloping, uneven, or slippery surfaces, as well as up and down stairs and ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the job duties. Reasonable job duties as requested by Supervisors must be performed.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.