Event Captain - Special Events

Houston Astros • Houston, TX

2d • Onsite

About The Position

The Houston Astros’ Special Events department oversees and manages events, meetings, and conferences at Daikin Park. The part-time Event Captain role supports the Event Operators as the onsite, day-of contact for clients, ensuring a successful event by serving as the central point of communication for all internal operations teams.

Requirements

• Minimum 2 years of experience in a client-facing, customer service role.
• Must be able to work in a fast-paced environment while maintaining strong attention to detail.
• Ability to maintain a positive attitude while handling difficult situations is essential.
• Must have reliable transportation to and from work.

Nice To Haves

• Experience in events, hospitality, or service industry is preferred.

Responsibilities

• Read and analyze Event Sheets to gather event information, determine proper set up, timeline, and specific client needs.
• Ensure venue is prepared to welcome guests prior to event start, including room set-up, audio visual, security, parking, guest services staff, and engineering.
• Act as day-of point of contact for events, including greeting clients and assisting them with all of their day-of event needs.
• Supervise set-up and breakdown of event spaces, when necessary.
• Anticipate client and guest needs to enhance the overall event experience.
• Problem-solve in a timely and professional manner.
• Work in unison with internal teams and external vendors to ensure a positive client and guest experience.
• Maintain a strong understanding of ballpark policies to help ensure the safety of all guests and employees.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed