Event Associate

Andretti Indoor Karting & Games•Schaumburg, IL

6d•Onsite

About The Position

Andretti Indoor Karting & Games is seeking an Event Associate to join their team. They are a Team that constantly strives for perfection in the Family Entertainment Center experience, focused on delivering the best in karting, virtual reality simulators, arcade fun, event spaces, and restaurants in clean venues staffed with warm and knowledgeable team members. They are committed to creating a work environment that supports career growth and challenges employees to achieve their best. Andretti offers top-tiered pay, incredible benefits like 401k with a company match, and opportunities to grow and show talent. The Event Associate is a part-time role with the potential for earning tips. Event Associates are responsible for anticipating guest needs, and exceeding guest service expectations while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in various areas, in many capacities, and following Andretti Indoor Karting and Games high standards of quality Guest satisfaction.

Requirements

High School Diploma or equivalent.
The desire and ability to be pleasant, upbeat and sociable throughout the workday.
Be able to work a varied schedule to include days, nights, holidays and weekends.

Nice To Haves

Experience with family entertainment centers is great, but not necessary
Prior guest service or hospitality experience is preferred.

Responsibilities

Welcome visitors by greeting them in a friendly and positive manner.
Set up and break down event spaces per event contract, management and floor diagram.
Host entire event, supervise all activities and ensure guests are pleased with their visit.
Maintain proper food and beverage temperature, and correct utensils are used.
Pay attention to details, focus on Guests, and understand event contracts.
Deliver energetic guest service with a sense of urgency.
Observe, instruct and monitor Guests for safety and guideline adherence.
Assist with any Guest recovery and ensure positive Guest experiences.
Maintain constant working knowledge of Andretti brand, product and policies & procedures.
Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
Be aware and knowledgeable of facility emergency procedures.
Perform Opening, Running and Closing department duties as assigned.