Event Assistant

Town of Castle Rock•Castle Rock, CO

1d•Onsite

About The Position

The Town of Castle Rock is seeking an Event Assistant to join their team. This role is crucial in ensuring the success of Town events and special programs by providing excellent customer service and operational support. The ideal candidate will be part of a team that makes decisions for the present while preserving the future quality of life in Castle Rock. The Town values teamwork, cooperation, and quality communication, striving for exceptional public service and encouraging creativity and innovation.

Requirements

Must be at least 16 years old.
At least six (6) months' experience in a public setting providing customer service is preferred; or an equivalent combination of education, training, and experience.
Must possess a valid Driver’s License.
CPR/AED/First Aid Certification; or the ability to obtain within 30 days of hire.
Must be well-spoken, friendly, and possess exceptional customer service skills.
Ability to exercise consistent tact and courtesy in frequent public contact.
Skill, including basic math, in handling cash and credit card payments.
Ability to handle diverse tasks while maintaining attention to detail for accuracy.
Ability to work flexible hours including nights and weekends.
Must satisfactorily complete a criminal background and driving record check prior to commencing employment.

Nice To Haves

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Responsibilities

Greets and directs patrons attending Town events and special programs.
Provides line assistance and checks IDs.
Sells and takes tickets.
Collects fees, handles cash and credit card payments.
Makes change for customers and accounts for cash register proceeds.
Completes cash reports for point-of-sale systems.
Provides customer service by responding to basic patron questions, concerns, and issues; provides information regarding the event, special programs, and facility.
Acts as a customer service representative for the Special Events and Programs department.
Facilitates, under the direction of the Supervisor or Event Coordinator, all event setup, on-site execution, teardown, and equipment storage.
Acts as on-site contact for rental and permit event hosts.
Performs other duties as assigned or required.