Event Assistant – Front of House (PT/On-Call)

Mohawk Valley Community College

52d•Onsite

About The Position

Mohawk Valley Community College is seeking an Events Assistant for its Events and Guest Services office. This role supports the office by providing excellent customer service during event preparation and conclusion in the College’s performing arts venues or conference facilities on the Rome and Utica Campuses. Duties may include box office operations, ticket taking, ushering, and concessions.

Requirements

Associate's degree or a minimum of 60 completed college credits
Effective customer service, interpersonal, and communication skills
Ability to solve problems quickly and courteously
Ability to maintain composure and a professional, friendly demeanor in a fast-paced environment
Basic computer proficiency, including Microsoft PowerPoint
Ability to stand for extended periods of time
Ability to work evenings and weekends as needed

Responsibilities

Operates the Box Office Ticketing system to sell and process tickets, handling cash and credit card sales and reconciling with reports.
Scans patron’s tickets upon entry and usher to the correct seat.
Assists patrons with special seating requests or needs.
Answers Box Office phone calls.
Operates the concession stand.
Serves as a contact person on-site for assigned event.
Sets up technical needs for presenters such as PowerPoints, connecting to Wifi, or turning on music, when applicable.
Performs other duties related to the job description as assigned by the Assistant Director of Events and Guest Services.