Event and Venue Manager

Non Plus Ultra•San Francisco, CA

3d•$85,000 - $90,000

About The Position

We are looking for an Event + Venue Manager to help us as we activate and transform some of San Francisco’s most amazing buildings into a premier event space portfolio. Who We Are We are Non Plus Ultra - we activate historic, one-of-a-kind properties, and unique civic-owned spaces by partnering with global brands, artists, and community leaders to create unparalleled experiences. Iconic, timeless, unique. We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations, and mind-blowing events. Who You Are You’re a self-starter with a commitment to customer success. You are also a creative thinker, fantastic communicator, great listener, team player, and a tireless client advocate. You set high goals (because those are the most fun to crush). You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re busy fixing it. What you will be doing General Manage production for our partners’ and our own events and projects; Facilitate communications between all teams and partners to ensure a smooth event and project execution; Oversee venue maintenance to make sure our spaces are event-ready at all times; Support Sales and Marketing in their efforts. Proactively build, grow, and manage a venue-based team that may include Event Managers, Operations Managers, and Facilities Managers; Ensure venue-based team effectiveness by coaching and mentoring team members, to ensure seamless event execution and unparalleled client satisfaction. Event Design and Execution Assist partners with navigating Company’s logistical planning process; Communicate the unique logistical requirements for each venue to partners; Coordinate run-of-show and day-of-event operations and venue usage; Maintain complete and up to date CRM records; Assist with all requirements for permitting of large-scale traffic plans and crowd management; Wherever appropriate, introduce partners to NPU’s preferred vendors; Enforce third-party vendor compliance with electrical, engineering, license, security, insurance, permitting requirements, and other applicable city codes and regulatory requirements. Manage all design, permitting, fabrication, production and operations of NPU events Sales & Marketing Develop event budget and assist Sales Managers on pricing proposals; Support partner site walkthroughs and assist Sales with any logistical questions; Meet all prospective partners and gain an understanding of their event/vision in order to support the Sales Manager and, post-contracting, take a lead on a seamless transition and flawless execution; Assist Marketing to create all sales collateral, floor plans, logistic procedures, SOPs, rules and regulations. Support Marketing pre and post-launch of event activities.

Requirements

3-5 years' experience in event management or production
Must be: Obsessively focused on client satisfaction…. perhaps subject to chronic bouts of need-to-be-liked syndrome
A self-starter that thrives in fast-paced, entrepreneurial environment
Metrics-driven
Have strong problem-solving skills
Detail-oriented and organized to track and execute all opportunities well
Capable of designing/implementing processes (sometimes from scratch) to improve execution
Resourceful
Detail-oriented and organized to track and execute all opportunities well
Able to deal with ambiguity to improve as we grow
Strong team player to make our company even better
Strong verbal and written communicator who is customer-oriented and driven to close
Must be able to walk up and downstairs, be able to lift 50lbs
Must be able to use computer, phone, sit/stand for a long period of time
Must be respectful, kind, and decent

Nice To Haves

Prior experience with event production or operations is preferred

Responsibilities

Manage production for our partners’ and our own events and projects
Facilitate communications between all teams and partners to ensure a smooth event and project execution
Oversee venue maintenance to make sure our spaces are event-ready at all times
Support Sales and Marketing in their efforts.
Proactively build, grow, and manage a venue-based team that may include Event Managers, Operations Managers, and Facilities Managers
Ensure venue-based team effectiveness by coaching and mentoring team members, to ensure seamless event execution and unparalleled client satisfaction.
Assist partners with navigating Company’s logistical planning process
Communicate the unique logistical requirements for each venue to partners
Coordinate run-of-show and day-of-event operations and venue usage
Maintain complete and up to date CRM records
Assist with all requirements for permitting of large-scale traffic plans and crowd management
Wherever appropriate, introduce partners to NPU’s preferred vendors
Enforce third-party vendor compliance with electrical, engineering, license, security, insurance, permitting requirements, and other applicable city codes and regulatory requirements.
Manage all design, permitting, fabrication, production and operations of NPU events
Develop event budget and assist Sales Managers on pricing proposals
Support partner site walkthroughs and assist Sales with any logistical questions
Meet all prospective partners and gain an understanding of their event/vision in order to support the Sales Manager and, post-contracting, take a lead on a seamless transition and flawless execution
Assist Marketing to create all sales collateral, floor plans, logistic procedures, SOPs, rules and regulations.
Support Marketing pre and post-launch of event activities.