Evening Services Representative - Pacific Oaks Apartments, Goleta, CA

The Towbes Group•Goleta, CA

2d•Onsite

About The Position

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Residential Property Management team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service. This position will have direct responsibility as a residential property management team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company’s high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

Requirements

High School or General Education Development (GED) equivalent.
Minimum of two (2) years in hospitality, sales, customer service, and/or security services environment.
Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures.
Effectively convey the company’s mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests, and vendors at every point of contact while striving to exceed expectations.
Effective and professional communication in English with staff, supervisors, and residents through verbal, written, and Microsoft Office Suite, and use of cellular phone.
Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications.
Carry an ESR cell phone during shift.
A clean DMV report and background check if required.
Ability to evaluate opportunities to streamline workflows using AI, including identifying repetitive tasks suitable for automation.
Ability to use AI to draft announcements, communication templates, tenant notices, and report summaries while maintaining accuracy and professional tone.
Ability to critically review and verify AI-generated content for accuracy, confidentiality, compliance, and alignment with the Towbes Group standard.
Capable of easily shifting between tasks with flexibility and adaptability.
Meet or exceed operational goals on annual performance evaluations and resident surveys.
Ability to handle confidential information with discretion and professionalism.
Ability to work independently and prioritize effectively in a challenging environment.
Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
Strong problem-solving skills.
Provide high-quality customer service to the internal or external customer.
Ability to put people first in all aspects of your position.
Work with the intent of the betterment of our community.
Ability to effectively comprehend and interpret policies and procedures in the work environment.
Ability to collaborate effectively as a team member.
Ability to exercise good judgment in making decisions.
Ability to work under pressure and complete tasks within prescribed time frames.
Ability to manage and develop personnel resources.
Ability to disseminate information and guidelines clearly to others and check for understanding.
Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
Ability to create and/or write reports, business correspondence, and/or procedural manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and perform basic math functions.
Ability to interpret various instructions furnished in written, oral, or schedule form.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit.
The employee is occasionally required to stoop, kneel, or crouch.
The employee may be required to stand for extended periods.
The employee may occasionally lift, push, pull, carry and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Responsibilities

Conduct regular property walks throughout the community to ensure the safety of property facilities, amenities, and fixtures are in good operating condition.
Maintain a detailed log to document and report property damage, illegal activity, or unacceptable resident/non-resident behavior to the Community Manager.
Inspect trash enclosures for debris and pick up any trash.
Enforce all community rules, including the clubhouse, recreation areas, and pool, while documenting any significant findings for the Community Manager’s review.
Immediately report any incidents of property damage or illegal activity, and in cases of serious threats to life or property, notify both the Community Manager and local law enforcement without delay.
Ensure solicitors and non-residents loitering on the property vacate as needed.
Ensure unoccupied Guest Suites lights are off, and windows and sliding patio door locks are secure, and lock the Management/Rental Office during routine property checks.
Inform residents that rent payments must be submitted through the rent drop box or made directly at the office during regular business hours.
Remind residents and their guests that glass is not permitted within the pool area, and smoking is strictly prohibited inside the clubhouse and on property premises.
Conduct security checks of vacant apartments at least once per shift.
Retrieve flyers from residents' front doors that are more than five days old and note in the evening log which units had flyers removed.
Secure the clubhouse building and pool area each night at 10 p.m., ensuring all doors and windows are locked, and lights are turned off.
Conduct a final inspection of the clubhouse if it was reserved that day, take photos to document its condition, and confirm everything is in order.
Ensure the clubhouse area is clean, straighten furniture, and ensure trash is taken out.
Remove any trash from the floors and machines in the laundry rooms, and check washers and dryers for abandoned laundry during the final walk around 10 p.m.
Log any left-behind items, noting the building number.
Ensure that during the final walk around 10 p.m., all windows are closed, and doors are closed in the laundry room & fitness center.
Identify any property lighting that requires maintenance and mark on a property map and note on log for the community office team.
Assist with janitorial duties, including emptying trash in the office, clubhouse, and restrooms; picking up trash during property walks; and ensuring all areas are maintained in a clean and orderly manner.
Be familiar with emergency supply location and shut-off valves for the pool, spa, and utilities.
Check pool and spa chemicals and temperatures, and log results daily.
Provide prospective residents with a property brochure, the community site staff business card, and direct them to the Towbes Group website for further information or to fill out an information card.
Ensure the Rental office is for official business only, and no loitering is allowed.
Conduct nightly parking lot walks to identify expired tags, inoperable vehicles, and improperly parked cars (e.g., in fire lanes or double-parked).
Enforce parking policies, including permit regulations if applicable.
Post notices on residents' doors as needed, ensuring timely and accurate communication.
Assist with resident events by providing support as needed to enhance community engagement.
Check trash enclosures for illegally dumped furniture, pick up any trash left outside receptacles, and ensure no one is rummaging through dumpsters.
Other duties as assigned.