Evening Produce Lead 619

Kroger•Farmington Hills, MI

3d•Onsite

About The Position

This role involves backing up the department manager and overseeing the produce department in their absence. The Evening Produce Lead is responsible for mastering Standard Operating Procedures (SOPs) related to merchandising, order guides, scheduling, profit contribution, people development, and customer service. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Key responsibilities include encouraging teamwork, providing excellent customer service, ensuring proper staffing, communicating effectively with customers, executing opening/closing procedures, operating equipment safely, maintaining sales floor standards, organizing backrooms, performing nightly check-outs, ensuring accurate receiving and pricing, managing unsellable product, adhering to cold chain procedures, following merchandising guidelines, performing stocking and preparation duties, and complying with all food safety, sanitation, and safety regulations. The role also requires flexibility in shifts and potential relocation, and the ability to perform physical demands with or without accommodation.

Requirements

Mastering the Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and efficient utilization of labor.
Effectively communicate with customers and respond to questions and requests in a timely manner.
Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
Operate equipment (e.g., knives, pallet jack, forklift, flatbed, box cutter, and pricing gun) according to company guidelines.
Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
Ensure the backrooms are in order according to SOPs.
Provide the final nightly check-out to the manager on duty.
Ensure all receiving procedures are adhered to appropriately and that all price changes and in-store transfers occur in a timely fashion when the department manager is absent.
Ensure all products are culled daily and that unsellable product on the sales floor is removed and disposed of.
Ensure proper cold chain procedures are adhered to at all times, including delivery to the store, storage, stocking, and holding on the sales floor.
Follow all merchandising guidelines, including display models, signage, and product packaging.
Perform stocking duties, ensure correct placement of stock, and refill displays.
Perform cutting, wrapping, and preparation of greens and fruit baskets.
Follow all company and department policies and SOPs.
Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
Maintain the ability to work all shifts and flexibility to relocate to another store location.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

Backup the department manager and oversee the department in the manager’s absence.
Master Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and efficient utilization of labor.
Effectively communicate with customers and respond to questions and requests in a timely manner.
Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
Operate equipment (e.g., knives, pallet jack, forklift, flatbed, box cutter, and pricing gun) according to company guidelines.
Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
Ensure the backrooms are in order according to SOPs.
Provide the final nightly check-out to the manager on duty.
Ensure all receiving procedures are adhered to appropriately and that all price changes and in-store transfers occur in a timely fashion when the department manager is absent.
Ensure all products are culled daily and that unsellable product on the sales floor is removed and disposed of.
Ensure proper cold chain procedures are adhered to at all times, including delivery to the store, storage, stocking, and holding on the sales floor.
Follow all merchandising guidelines, including display models, signage, and product packaging.
Perform stocking duties, ensure correct placement of stock, and refill displays.
Perform cutting, wrapping, and preparation of greens and fruit baskets.
Follow all company and department policies and SOPs.
Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
Maintain the ability to work all shifts and flexibility to relocate to another store location.