Complex Evening Manager
About The Position
Join a team focused on creating unforgettable vacation experiences—while building a career you’re excited about. At Hilton Grand Vacations, you’ll be part of a global brand that values growth, teamwork, and making a real impact every day. We’re looking for an Evening Manager to join our team at Laurel Crest and Mill Spring Lodge Resort in Pigeon Forge, TN. If you’re seeking a leadership opportunity where you can develop your skills, support a team, and take ownership of operations, this could be a great fit. In this role, you’ll help lead evening operations across the resort, working closely with teams in inventory, maintenance, and housekeeping. You’ll also play a key role in creating a safe, positive, and welcoming environment for both guests and team members.
Requirements
- High School Diploma or equivalent experience
- Strong interpersonal abilities when interacting with Team Members and Guests/Owners
- Excellent verbal and written English communication.
- Ability to motivate and mentor Team Members
- 2+ years of hospitality management/supervisor
Responsibilities
- Lead evening/night operations to ensure a seamless, safe, and exceptional guest and owner experience.
- Serve as the central point of coordination across departments, promoting clear communication, teamwork, and operational excellence.
- Maintain a visible presence throughout the resort, engaging with guests and team members while ensuring high standards of cleanliness, safety, and service.
- Address guest concerns and service opportunities promptly, delivering effective resolutions and supporting continuous improvement.
- Support and develop team members through coaching, recognition, and adherence to brand standards and resort procedures.
- Manage incidents and emergency situations with professionalism and sound judgment.
- Partner with housekeeping and guest services to optimize inventory, especially during high occupancy periods.
- Assist with training, inspections, and ongoing quality assurance to uphold Hilton Grand Vacations’ commitment to hospitality excellence.
- Participate in team meetings and contribute to operational goals and resort performance.
- Perform other responsibilities as needed to support the success of the operation.
Benefits
- Health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
