Evening Housekeeping Supervisor - 12 Month FTC

AccorHotel

1d•Onsite

About The Position

This is a 12-month fixed-term contract for maternity cover. The role involves guiding and training Room Attendants, checking the standards of cleanliness and turn-downs in guest rooms to deliver an ultimate and seamless guest experience. The position ensures all bedrooms, corridors, staircases, and service areas are maintained to the highest standard of cleanliness, meeting The Raffles London standards. The supervisor acts as an ambassador of the Raffles values in interactions with guests and colleagues.

Requirements

Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills, both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.

Nice To Haves

Previous housekeeping and supervision experience.
Previous experience within a luxury hotel environment working with LQA, Forbes 5, or equivalent standards.

Responsibilities

Provide day-to-day direction and allocation of tasks for room attendants and house porters on the floor.
Participate in or lead departmental meetings and training sessions.
Liaise with other departments to ensure positive communication and offer support.
Maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers.
Ensure smooth running of the housekeeping team through effective teamwork.
Report any maintenance faults and ensure that repairs are carried out.
Interact in an intuitive, warm, generous, and professional way with all guests, anticipating their needs and responding to any requests.
Be knowledgeable of all hotel services and outlets to respond to any guest requests.
Ensure that the team uses nowcross to communicate smoothly.
Report and follow up on any engineering issues in nowcross.
Be aware of the status of all rooms, to follow up and respond promptly to any room queries (e.g., room placed in Q) from the Front Office team.
Perform additional responsibilities in the absence of a line manager or senior employee.
Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Ensure composure under pressure and provide leadership and guidance to the team when required.
Actively encourage and promote employees to be creative and innovative, while recognizing them for their contributions to the success of the operation.
Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
Ensure the safety of persons and property by adhering to laws, statutes, and ordinances, and by anticipating and correcting potential hazards.
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Benefits

28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 Days).
Staff meals whilst on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%.
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary.
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that’s a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor’s extensive brand portfolio.