Evening Family Room Associate

Lexington • Lexington, KY

19h • $15 • Onsite

About The Position

The Family Room Associate supports the Mission, and Core Values of the Ronald McDonald House Lexington by ensuring effective and efficient support of the day-to-day operations of the Ronald McDonald Family Room - located within Golisano Children’s Hospital at UK (GCH) - NICU Family Lounge and Care Cart programs. The Family Room Associate provides support to the Hospital Programs Manager through staffing the Family Room space to provide consistent operations and distribution of supplies for the program(s). The Family Room Associate will support program functions through adherence with Chapter, Global, & Hospital guidelines. In addition, they are responsible for maintaining the resources necessary to meet the needs of operations and to fulfill licensing requirements, staffing the Family Room from 6:00pm-9:00pm on weekday evenings.

Requirements

• Must be 18 years of age or older.
• Excellent interpersonal, communication, and organization skills with a thorough understanding of or experience in providing outstanding customer service.
• Ability to demonstrate compassion, objectivity, and confidentiality.
• Ability to manage and prioritize multiple tasks in both a team and independent environment.
• Ability to work with diverse groups of people in a fair and consistent manner.
• Basic ability to navigate and learn computer programs, platforms, and applications (such as Microsoft Office, Google Suites) required.
• Must be comfortable and confident in a public setting to articulate and further the Mission of Ronald McDonald House.
• Must be willing to submit to a criminal background check and drug screening.
• Must protect patient / family confidentiality by maintaining knowledge of and adhering to all HIPAA policies.
• This position works closely with our guest families and their medically fragile children.
• Influenza vaccinations are an annual requirement.
• Ronald McDonald House Lexington employees who work in Golisano Children’s Hospital must be able to provide a record of vaccination, Measles/Mumps/Rubella (two vaccinations), Tdap (one vaccination), provide medical documentation that the employee has had Varicella (Chickenpox) OR documentation of two Varicella vaccinations, and receive an annual TB screening (blood draw, free of cost).
• Ability to receive a badge is contingent on above immunization records, alongside a criminal background check and drug screening, handled by University of Kentucky HR.

Nice To Haves

• Candidates who already have a Golisano Children’s Hospital volunteer badge are preferred, but not required.

Responsibilities

• Engage with Family Room guests, monitor their needs, provide information or referrals to ensure those needs are met, and maintain positive guest relations.
• Ensure Family Room guests have access to fresh coffee and snacks.
• Work with the Hospital Programs Manager to maintain and build relationships with key KCH stakeholders, including Volunteer Services, Nursing staff, Social Work Staff, and Environmental Services.
• Serve as an ambassador for Ronald McDonald House Charities of the Bluegrass by maintaining a professional and knowledgeable demeanor.
• Actively engage with volunteers and community members during shift hours, always maintaining a visible presence and helpful demeanor.
• Maintain an environment of respect and confidentiality, adhering to HIPPA policies and safe record keeping.
• Assist with collecting program data by ensuring all Family Room guests are electronically registered and signed in.
• Assess program supply inventory, assisting in pickup / distribution as needed.
• Follow current guidelines, systems, and procedures to support effective delivery of guest services and programs.
• Recognize emerging and evolving needs and propose new initiatives or modifications to existing programs to the Hospital Programs Manager.
• Assist in cleaning and maintenance of program spaces, including communicating with Hospital Programs Manager to ensure maintenance needs are met.
• Assist with volunteer training and shadow shifts.

Benefits

• On Demand Pay Option.
• Unlimited access to RMHC-U online development and learning portal.
• A monthly Wellness Credit that can be applied to support your physical, mental, or general wellness initiatives.
• Financial literacy and planning tools through Ascensus.
• An ongoing commitment from our team to you to give you the tools, support, and help you need to meet your stated personal and professional goals.
• Overtime and holiday pay at the rate of 1.5 times the regular rate of pay for hours worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed