Evaluator I - Student Records
About The Position
Performs evaluation application processing for completion. Responsibilities include reviewing and evaluating files of applicants. Review and interpret transcripts. Counsel students on admissions requirements. Provides customer service to students, faculty and staff, answers phone inquiries, advises students on use of online applications tools and processing of paper applications. Determines admissions eligibility, calculates GPA and hours earned, hours attempted. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
Requirements
- High school diploma and some college required.
- Two years experience in an office setting is required.
- Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
- All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
- Ability to maintain the security and integrity of the infrastructure.
- Working knowledge of office practices and methods.
- Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
- Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
- Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
- Ability to communicate effectively orally, by phone, in person and in writing.
- Ability to represent the department and University in a friendly, courteous and professional manner.
- Ability to use a personal computer and other office equipment, including related university software and email.
Nice To Haves
- Records management experience in higher education or similar setting is preferred.
- Working knowledge of imaging systems, databases, records retention schedules is highly preferred.
- Ability to work independently and as a team is preferred.
Responsibilities
- Provides customer service to students, faculty and staff.
- Oversees the timely answering of phone calls using the ACD system.
- Advises students on using online application status tool.
- Add/remove holds.
- Determines admissions eligibility.
- Calculates GPA and hours earned, hours attempted.
- Reviews and evaluates files of applicants.
- Verifies all transcripts have been received.
- Evaluates and posts core completion.
- Provides quality control.
- Reviews and interprets transcripts.
- Enters all coursework that has been accepted.
- Counsels’ students on admission requirements.
- Updates current students transfer course work.
- Reviews and posts test scores.
- Assists in updating and creating course equivalency guides.
- Updates Nursing Database.
- Assists students in setting up Pioneer Portal.
- Determines if 72- or 84-hour rule.
- Verifies student degrees.
- Converts and calculates grades from other credit systems.
- Expedites files per academic departments.
- Responds to university staff and faculty regarding general course equivalency.
- Determines course equivalencies and maintains the University standard equivalency database.
- Inputs, maintains, and assists in processing computerized data.
- Organizes, maintains and researches unidentified documents.
- Assists with special events.
- Indexes documents into GMedia.
- Proofs documents to verify entry into Gmedia.
- Shreds documents.
- Mails information to prospective and current students.
- Performs other duties as requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
