Evaluation Intern

Energy Trust of Oregon•Portland, OR

4d•Hybrid

About The Position

The Evaluation Intern will support Energy Trust’s Evaluation team by conducting both quantitative and qualitative research related to program performance and customer insights. Energy Trust conducts a variety of customer surveys, including Fast Feedback, which tracks participant satisfaction, and the Customer Awareness and Participation Survey (CAPS), which measures awareness of and participation in Energy Trust programs. CAPS is administered every few years to assess how equitably Energy Trust serves customers across its service area, with particular attention to priority populations and historically underserved groups. This role will involve quantitative data analysis using survey datasets, as well as qualitative research based on literature reviews and survey findings. Quantitative analysis may include regression analysis, mapping, and other data visualizations, while qualitative methods will include scoping and designing customer insights research. The qualitative work will include close coordination with the Program Marketing team, including conducting an internal literature review to document existing marketing research. The intern will develop memos, infographics, and short reports to communicate findings. This internship offers hands-on experience working with large datasets, performing analysis in SQL and R, creating data visualizations and maps, and designing qualitative research. The intern will also gain exposure to Energy Trust’s programs, including marketing, evaluation processes, data systems, and approaches to measuring equitable customer participation and gathering customer insights. The intern will report to the Senior Project Manager – Evaluation. This is a hybrid position with an expectation of attending at least quarterly in-person meetings and all-staff gatherings at or near Energy Trust’s office. There is also the option to work from the office more frequently. The Evaluation team typically works together in the office every Tuesday. This is a temporary, part-time internship requiring approximately 15–20 hours per week, with a schedule to be determined upon hire. The internship is limited to a maximum of 1,000 total hours.

Requirements

Performing analysis in SQL and R
Creating data visualizations and maps
Designing qualitative research

Responsibilities

Compile all marketing and customer insights research conducted by both the Marketing and Evaluation teams
Develop a document summarizing key research questions addressed and identifying gaps
Review customer surveys and literature review to create recommendations for future customer insights research
Scope and design qualitative research studies to address the gaps and questions from the above review
Become familiar with Energy Trust’s survey datasets
Conduct analyses including descriptive statistics, longitudinal trend analysis, regression analysis, and mapping (e.g., analyzing participation or awareness by geography, demographic group, environmental justice community, or project type)
Translate research findings into memos, infographics, short reports, or PowerPoint presentations that communicate insights in an accessible and engaging format
Attend regularly scheduled team meetings and all virtual staff meetings and in-person quarterly meet-ins
Communicate findings and work products to the Evaluation and Marketing teams.
Collaborate with Communications, Marketing, Brand, and Web teams to refine and finalize public-facing reports and communications
Perform other job-related duties as assigned.
Perform all functions of the job in a safe manner.