Evaluation and Learning Director

CYCSF•San Francisco, CA

9d•$90,000 - $105,000

About The Position

Community Youth Center of San Francisco (CYC) is seeking a strategic Evaluation and Learning Director to measure impact, strengthen program effectiveness, and foster learning and continuous improvement. Reporting to the Director of Operations, the director assesses evaluation needs, builds organizational capacity for self-assessment and performance management, and provides data-driven insights to inform decisions. The role develops and implements evaluation frameworks, analyzes data, and turns findings into actionable recommendations to improve program delivery. It also oversees the Learning & Evaluation department, including budget management, staffing, data collection, and analysis logistics. CYC has served San Francisco youth for more than 54 years. Its mission is to help a diverse population of high-need young people reach their potential through academic, career, family, and community life. Its three core service areas are Health and Wellness, Enrichment and Advancement, and Community Engagement.

Requirements

Bachelor’s degree in social services, research, or a related field, or at least three years of experience in program evaluation, research, or data analysis.
Strong knowledge of qualitative and quantitative evaluation methodologies, program evaluation, and statistical analysis.
Proficiency with data visualization tools such as Tableau or Power BI and statistical analysis software such as SPSS, R, or Stata.
Experience with database design, workflow automation, and statistical tools.
Experience creating user-friendly analytical reports and facilitating discussions about evaluation results for staff, the board, and the public.
Strong written and communication skills, including the ability to translate complex data into clear, actionable insights.
Exceptional project management, prioritization, collaboration, and planning skills, with a record of delivering high-quality work on time and within budget.
Strong strategic thinking skills and ability to operationalize concepts and apply findings to program development.
Experience working with diverse communities and demonstrated commitment to equity and inclusion.
Experience in a fast-paced, data-driven environment focused on metrics and continuous improvement, and ability to foster learning and innovation.
Ability to work some evenings and weekends.
Able to lift or move at least 25 pounds.
Bilingual in English.

Nice To Haves

Prior experience working with low-income youth.
Cantonese, Mandarin, or Spanish language skills.

Responsibilities

Develop and implement a comprehensive evaluation strategy to assess program effectiveness and organizational impact.
Establish key performance indicators and data collection methods to measure success at organizational, programmatic, and individual levels.
Conduct qualitative and quantitative analyses to evaluate program outcomes and identify areas for improvement.
Ensure evaluation methods are culturally responsive and equity-focused.
Foster learning through reflection, knowledge-sharing, and training.
Translate evaluation findings into reports and data-driven recommendations for organizational decisions and program improvement.
Integrate evaluation best practices and innovative methods.
Facilitate regular reviews of data and progress toward goals with the Board, program teams, and staff.
Ensure accurate and consistent data collection, management, and integrity across programs, working with program staff on data tracking.
Develop reports, dashboards, and visual tools for funders, board members, community partners, and other stakeholders.
Ensure compliance with grant and funding reporting requirements.
Lead enhancement of Salesforce or other data systems for program evaluation.
Collaborate with leadership, program teams, and partners to align evaluation with organizational goals.
Represent CYC in evaluation-related discussions with funders, research institutions, and peer organizations.
Provide data-driven insights for grant proposals and impact reporting.
Enhance data collection structures and train staff on best practices.
Share evaluation strategies and findings with external audiences.
Support fundraising and outreach through data and impact storytelling.
Collaborate to ensure internal processes and decision-making align with organizational practices.
Oversee the Learning & Evaluation department, including budget management, staffing, data collection, and analysis logistics.
Perform other duties assigned by the supervisor and management team.