Rocky Mountain - Evacuation Coordinator
About The Position
The Evacuation Coordinator supports field courses based out of Lander, the Rocky Mountain River Base (RMRB), and Three Peaks Ranch in a variety of circumstances via the evacuation phone. The Evacuation Coordinator works closely with the Evacuation Manager and Leadership Team at Rocky Mountain locations to coordinate all aspects of in-field support as well as instructor and student field evacuations. This role supports instructors and students in the field through logistical, medical or behavioral issues. This role is crucial to the function of successful field courses. The Evacuation Coordinator job is a dynamic job where everyday is different! The Evacuation coordinator gets to problem solve, think creatively, and make a big impact on the support that instructors receive in the field. In this job, you get to work through questions like what trends are we seeing in student behavior this season? What training topics do instructors need? How can we work more effectively to support teams in the field?
Requirements
- Must be an active NOLS field instructor.
- Attention to detail with organization of paperwork and evac office systems.
- Excellent interpersonal and communication skills to support instructors, students, and parents during challenging or emergent situations. This includes listening intently, asking questions, and maintaining a calm, helpful presence.
- Ability to task-switch quickly between field phone calls and organizing logistics, while keeping track of all details related to different situations being managed simultaneously from the field.
- Be able to think creatively in relation to field evacuation logistics, student support in town and utilizing team resources.
- Be a team player, within the program department and throughout all NOLS Rocky Mountain departments. Contribute to an environment that encourages field staff and students to feel relaxed, supported, and focused going into the field and while on course.
Nice To Haves
- Experience in course leading preferred.
Responsibilities
- Carry the evacuation phone 24/7 for 3-5 days/3-5 nights in a row.
- Facilitate the experience of evacuated or expelled students with respect, compassion, and accountability.
- Coach instructors in tactics and decisions regarding evacuations, student performance/behavioral issues, and course dynamics.
- Supervise and coordinate logistics for Rocky Mountain evacuations.
- Make parent/emergency contact phone calls related to student behavioral issues and/or evacuations. Communicate decision-making and next steps with clarity to emergency contacts.
- Coach field staff on risk management documentation and decision making; contribute to NOLS Accepted Field Practices updates and development.
- Support Three Peaks Ranch and the River Base with evacuation concerns as necessary.
- Calculate evacuation expenses for students and submit reports to the NOLS finance department.
- Train field and program staff on all aspects of the Rocky Mountain evacuations (protocols and procedures, documentation and paperwork, challenging phone conversations).
- Collaborate and work closely together with the Evacuation Manager to create vision and systems for the Evacuation office.
Benefits
- Course Discounts: Receive special pricing on NOLS courses for yourself and your family.
- Comprehensive Benefits: Full-time employees are eligible for a robust benefits package, including medical, dental, and vision coverage.
- Flexible Time Off: We offer a flexible time off policy that empowers employees to take the time they need for rest, adventure, and personal priorities without the constraints of traditional accrual systems.
- Employee Assistance Program: Access confidential, 24/7 counseling and support services to help you maintain balance and well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
