EV Performance & Optimization Lead

BP•Chicago, IL

17h•Hybrid

About The Position

We are seeking a highly analytical and results-driven EV Performance and Optimization Lead to join our EV Commercial Performance Team. This role will be instrumental in ensuring the commercial and operational performance of our EV charging assets by demonstrating data, insights, and continuous improvement strategies. Reporting directly to the EV Network Pricing Manager, you will play a critical role in shaping data-led decisions, identifying performance trends, and delivering optimisation initiatives across our portfolio. As the EV Performance & Asset Optimization Lead, you will be accountable for improving the performance and commercial value of bp pulse’s charging network across the United States. You will design and embed performance management routines, translate asset and operational data into clear action, and lead cross-functional improvement activity that strengthens charger performance, customer experience, and return on investment. This role sits at the intersection of network development, operations, and commercial performance. You will help build a performance-first culture by establishing clear KPIs, identifying bottlenecks, holding internal and external collaborators accountable, and communicating our performance story across the business.

Requirements

Proven experience in asset performance, commercial operations, network optimization, reliability, commercial operations, or a related field.
Excellent communication skills, with the ability to simplify complex performance trends and influence action at senior levels.
Strong ability to translate operational, technical, and financial data into clear insights, decisions, and performance improvement plans.
Experience defining and managing KPIs, SLAs, governance routines, performance thresholds, and corrective action plans.
Demonstrated capability in root cause analysis, problem solving, and continuous improvement within a complex operational environment.
Strong commercial competence, with the ability to connect asset performance, customer impact, cost-to-serve, gross margin, utilisation, and return on investment.
Experience working with cross-functional teams, including engineering, operations, finance, commercial, HSSE, procurement, suppliers, and senior stakeholders.
Advanced analytical capability, including experience with dashboards and data visualisation tools such as Power BI or similar platforms, SQL, and Python.

Nice To Haves

Knowledge of EV charging infrastructure, distributed energy assets, field maintenance, or high-availability customer-facing networks would be advantageous.
Experience or interest in direct-current fast-charging, e-mobility, electrification, or transportation industries a plus.

Responsibilities

Design and implement robust performance management frameworks that align with the operational and commercial needs of the US network.
Embed consistent performance monitoring and governance across the asset portfolio, including regular performance reviews, collaborator forums, and clear ownership for underperformance.
Champion data-informed decision-making and continuous improvement by building standards, tools, and routines that elevate execution across internal teams and external service providers and partners.
Identify and address performance bottlenecks across the charging network, including technical failures, asset downtime, maintenance delays, low utilisation, site profitability gaps, and cost-to-serve variance.
Support Asset management team in prioritizing interventions based on customer impact, commercial value, and likelihood of sustained improvement.
Build and maintain performance dashboards using tools such as Power BI, translating complex datasets into actionable insights for senior leaders.
Lead root cause analysis and performance deep-dives into network performance or underperformance, advancing findings with clear actions and owners.
Use historical performance data to forecast future outcomes and model asset strategies, evaluating trade-offs between cost, performance, safety, availability, and revenue protection.
Monitor and support the performance of third-party operators (partners), supporting contract reviews with evidence-based assessments of delivery and compliance.
Benchmark performance across regions, competitors, asset types, suppliers, and operators to identify internal guideline and external innovation that can be scaled across the network.
Support Marketing, Network Optimization, and Business Development teams to develop customer acquisition strategies, channel growth strategies, and assess effectiveness.
Support Site Acquisition teams in developing site selection strategies, governance, and investment strategy decisions.