EV Charger Field Service Technician
About The Position
Join the Future of Electric Transportation Power Innovations International is expanding our EV charging infrastructure team and is seeking a Field Service Technician specializing in DC Fast Charging systems. In this role, you will support the deployment and reliability of uni-directional and bi-directional DC fast chargers and battery-sled energy systems across customer sites. You will be responsible for installation support, commissioning, troubleshooting, and ongoing service, ensuring customers receive reliable, high-performance charging solutions. This is an excellent opportunity for a technician or engineer with strong experience in power electronics, EVSE systems, or industrial electrical equipment who wants to work in one of the fastest-growing sectors of the energy industry. Travel Requirement: This position requires approximately 50% travel to customer locations for installation support, service calls, and commissioning activities.
Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
- 5+ years of field service or technical support experience
- Strong technical knowledge of: Power electronics Rectifiers and inverters EVSE or industrial electrical systems
- Excellent troubleshooting and diagnostic skills
- Experience using service ticketing systems or CRM platforms for issue tracking and reporting
Nice To Haves
- Experience supporting DC fast charging systems (30 kW – 360 kW)
- Knowledge of EV charging and electrical standards including: NEC Article 625 UL 2202 / UL 2231 UL 1741
- Experience with CANbus, PLCs, or firmware diagnostic tools
- OSHA 30 or NFPA 70E certification
Responsibilities
- Perform on-site diagnostics, repair, and preventive maintenance on DC fast charging systems
- Support installation, startup, and commissioning of EV charging equipment
- Respond to service requests, RMAs, and field service events to ensure maximum charger uptime
- Develop and refine service procedures and troubleshooting documentation
- Diagnose issues involving: DC fast charger power electronics Rectifiers and inverters CAN/Modbus communications Thermal management systems Control boards and embedded electronics
- Perform remote diagnostics using monitoring platforms, service portals, and log data
- Work with engineering teams on firmware updates, field failure analysis, and product improvements
- Provide technical guidance to customers, installers, and partners during deployment and service
- Deliver system training and best practices to installers and technicians
- Maintain strong relationships with customers and represent the company during site visits and technical meetings
- Assist with warranty claims, RMA processes, and replacement parts coordination
- Analyze field performance data to identify failure trends and reliability improvements
- Provide service reporting and insights to leadership and product teams
Benefits
- Work on cutting-edge EV charging infrastructure
- Collaborate with engineering teams building next-generation charging systems
- Play a key role in the transition to electrified transportation
- Opportunity to grow within a rapidly expanding clean-energy technology company
- Competitive compensation package with full medical, dental and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
