EUV Technical Support Engineer - SCN CT/TB

ASML N.V.•Phoenix, AZ

33d•Onsite

About The Position

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region. The EUV Technical Support Engineer - SCN CT/TB plays a leading role within the team and interacts with customers at various levels. This role is also involved in the customer account team and/or site management. The engineer independently solves nearly all problems and is responsible for routine troubleshooting and preventive actions based on pre-defined procedures and knowledge. They define action plans for specific maintenance activities, such as multi-day upgrades and troubleshooting. A strong understanding of the standard escalation protocol, including 2nd and 3rd line support, is essential. The engineer works highly independently on diagnostics and maintenance, with performance reviewed based on end results.

Requirements

BS degree in relevant technical field; or equivalent years of work experience.
4-6 years of relevant working experience.
Proficient using Microsoft Suite.
Observe and respond to people and situations, and interact with others encountered in the course of work.
Learn and apply new information or skills.
Read and interpret data, information, and documents.
Demonstrate strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Complete assignments with attention to detail and a high degree of accuracy.
Perform effectively in a demanding environment with changing workloads and deadlines.
Demonstrate ownership and accountability and drive for results.
Identify bottlenecks and drive improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Communicate openly, clearly, concisely, and professionally.
Establish and maintain cooperative working relationships with manager, co-workers, and customers.
Work according to a strict set of procedures within the provided timelines.

Nice To Haves

Experience in semiconductor industry strongly preferred.
Multi-competency knowledge strongly preferred.
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes and relevant software.
Proven record and ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.

Responsibilities

Gather all relevant information for the problem, analyze using available resources, collect additional diagnostic information if needed, decide on the initial approach to solve the problem, and adapt the approach independently as new information becomes available.
Transfer problems or aspects of problems to others (2nd/3rd line support), including proposals for containment or solutions. Document and package all data relevant for problem resolution (e.g., pass-downs, work orders, field service reports, system problem reports, technical reports), and ensure problem ownership is clear and followed up.
Advise customer technical personnel in addressing problems. Work alongside customer technical staff, using manuals and guidance from 2nd and 3rd line support. Use tools, replace parts, and improve settings to execute repairs. Resolve unexpected disturbances independently and provide countermeasures.
Negotiate with the customer on machine time windows based on personal risk assessment to execute procedures. Plan procedures, arrange for all necessary parts, tools, equipment, and information to be available at the start, execute the procedure, and make necessary decisions or adaptations during the process to achieve optimal results.
Define and explain appropriate actions to users to correct malfunctions. Train customers in the use and non-routine maintenance of equipment, and recommend changes in user procedures when needed, based on functional theory, design rules, and know-how.
Drive the execution and implementation of improvements, and effectively involve and persuade stakeholders.
Promote continuous knowledge exchange within the department and across different teams.
Teach and mentor junior engineers, review their progress, and help them develop. Demonstrate the ability to oversee and coach on multiple systems and products.

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