Technical Support Engineer - EUV

ASML•Austin, TX

4d•Onsite

About The Position

As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime. The holder of this position reports to the EUV Tech Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations. Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first. Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups. Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude. Support the Fab and Planning team in complex service action sequence creation and review. Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency. Perform data analysis and proactive monitoring to prevent unscheduled downs. Develop and implement best-known-methods to drive optimized shift-to-shift performance. Improve service mix and structural issue documentation including initiation, review, and improvement rollout. Understand and drive continuous improvement towards ASML’s performance and cost KPI targets. Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline. Provide timely feedback to customer questions in a clear, professional manner. Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis. Competency Top & Bottom: The holder of this position will be responsible for the Scanner (Top and Bottom modules) of the Scanner, consisting of atmospheric and vacuum robots and stages that transfer and hold customer material for lithographic exposure at nanometer scale. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. Competency Drive Laser: The holder of this position will be responsible for the Source Vessel and Tin modules used for EUV plasma generation and the Trumpf CO2 Drive laser. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will cross-train and work closely with the Trumpf and ILP engineers.

Requirements

BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
Must have 3+ years of relevant work experience in engineering.
Able to observe and respond to people and situations and interact with others encountered in the course of work.
Capable of learning and applying new information or skills.
Must be able to read and interpret data models, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Identifies bottlenecks and drives structural improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Able to Work Compressed Work Week schedule (Day or Night, 12hr shifts, 07:00 – 19:00 or 19:00 – 07:00).
Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
Valid driver’s license and passport required.
Ability to travel in US and internationally.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Responsibilities

Providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation.
Driving issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites.
Monitoring machine health parameters in effort to prevent unscheduled downtime.
Providing indirect and direct support to customers, and direct escalation and technical support to operations.
Ensuring all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
Efficiently solving machine issues by collaborating with local support teams, the customer, and global support groups.
Providing flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
Supporting the Fab and Planning team in complex service action sequence creation and review.
Sharing knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
Performing data analysis and proactive monitoring to prevent unscheduled downs.
Developing and implement best-known-methods to drive optimized shift-to-shift performance.
Improving service mix and structural issue documentation including initiation, review, and improvement rollout.
Understanding and drive continuous improvement towards ASML’s performance and cost KPI targets.
Presenting data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
Providing timely feedback to customer questions in a clear, professional manner.
Performing administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.
Being responsible for the Scanner (Top and Bottom modules) of the Scanner, consisting of atmospheric and vacuum robots and stages that transfer and hold customer material for lithographic exposure at nanometer scale.
Being responsible for the Source Vessel and Tin modules used for EUV plasma generation and the Trumpf CO2 Drive laser.