EUC (End User Computing) Engineer

Infosys•Mahwah, NJ

1d•Onsite

About The Position

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: * Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations * Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities * Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems * Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes * Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes * Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance * Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards * Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains * Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration * Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise Your contribution to the team: * A collaborative spirit and excellent communication skills. * Ability to handle complex incidents and implement resolutions * A knack for conducting IT infrastructure assessment and identifying key optimization opportunities * Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus * The ability to work with cross-functional teams

Requirements

Strong hands-on experience supporting Windows and macOS platforms.
Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
Familiarity with walk in desk operations and queue based support models.
Ability to follow runbooks, standard operating procedures, and security guidelines.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

Strong customer service and communication skills
Ability to work independently onsite and collaborate with remote teams
Proactive in-service improvement and knowledge sharing
Handles high‑pressure and peak support situations effectively
Comfortable with walk‑in support and direct end‑user interaction
Complies with security, compliance, and data protection policies
Willingness to travel onsite when required

Responsibilities

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Provide onsite and walk in IT support with a strong customer service focus.
Troubleshoot desktops, laptops, printers, mobile devices, peripherals, and meeting room equipment.
Support Windows and macOS systems and approved applications using standard procedures.
Assist with employee onboarding, device setup, and Day 1 support.
Handle onsite escalations, high priority incidents, and installations not possible remotely.
Identify recurring issues, collect logs, support root cause analysis, and update knowledge base.