ETS TRAINING SUPERVISOR

Caterpillar Inc.•Green Valley, AZ

8d•$147,760 - $221,640•Hybrid

About The Position

As the ETS TRAINING SUPERVISOR, you will lead global dealer‑ and customer‑focused training strategy, delivery governance, and capability growth. This role is accountable for scaling high‑quality operator training, strengthening dealer networks through certification and enablement, and accelerating customer adoption of Caterpillar training resources, technologies, and learning experiences. The incumbent will provide global leadership across dealer, customer, and internal training ecosystems with a strong focus on strategic growth, consistent execution, and high‑quality learning outcomes. This role will manage a worldwide team responsible for operator training coordination, dealer engagement, operator training certification execution, business development, and operational excellence. In partnership with the Demonstration & Learning Centers (DLCs), dealers, and cross‑functional teams, this position ensures Caterpillar’s operator training delivery meets enterprise standards, drives meaningful customer impact, and enables scalable network capability.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Nice To Haves

10+ years relevant industry experience (training, product support, operating, testing), preferably in construction, quarry, or mining
Experience with Caterpillar products and customer applications across industries
Experience with Cat technology products
Deep knowledge of the Cat dealer network and training programs
Strong organizational and communication skills
Ability to manage travel logistics and expense reporting
Proficiency in scheduling tools and billing systems
Experience working in or with a DLC
Ability to thrive in a fast‑paced environment and adapt to challenges
Heavy equipment operating experience
Previous leadership experience a plus
Previous experience with Caterpillar operator training programs a plus
Up to 35% travel, with required ability to travel internationally.

Responsibilities

Lead a global team of six training coordinators/instructors focused on enhanced dealer enablement (training & certifications) and expanding customer training coordination and execution.
Identify growth opportunities across regions and dealer networks; develop regionalized plans to support expansion and training penetration.
Build strong partnerships with dealers, internal business partners, and external customers to grow training demand and develop new channels for value delivery.
Recruit, develop, train, and performance‑manage a team responsible for training coordination, dealer engagement, DI/CDI mentorship, and training‑related business development.
Foster collaboration across DLCs, dealer organizations, and cross‑functional partners to ensure consistent execution and aligned customer experience.
Oversee strategy and execution for dealer certification programs and ongoing education initiatives.
Ensure dealers have the tools, support, and structure required to independently deliver high‑quality operator training.
Own governance for training delivery across regions and DLCs, ensuring alignment with Caterpillar standards and brand expectations.
Establish, maintain, and audit quality standards for training execution, certification processes, and instructor development.
Partner with curriculum and content development teams to ensure training materials meet dealer and customer needs.
Provide field‑driven insights, market trends, and customer requirements to inform future content development and continuous improvement.