ETF Settlements, Senior Associate

State Street•Quincy, MA

1d•Onsite

About The Position

The Senior Associate is responsible for supporting day-to-day business operations, overseeing critical processes, and ensuring the timely and accurate delivery of services to clients and internal stakeholders. This role serves as a subject matter expert within the team, provides guidance to junior staff, and contributes to process improvement and risk mitigation initiatives.

Requirements

Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
In-depth knowledge of ETF creation/redemption processes and basket operations.
Experience producing and validating Portfolio Composition Files (PCFs), custom baskets, and cash-in-lieu (CIL) components.
Strong understanding of ETF lifecycle events, index rebalances, corporate actions, and security maintenance.
Ability to analyze basket discrepancies, reconcile holdings, and resolve exceptions within tight market deadlines.
Knowledge of equity, fixed income, derivatives, and international market trading practices.
Experience working with fund accounting, custody, portfolio management, trading desks, and authorized participants (APs).
Understanding of market settlement cycles, security identifiers (CUSIP, ISIN, SEDOL), and pricing methodologies.
Proficiency in Microsoft Excel, data analysis tools, and operational platforms used to support ETF servicing.
Strong problem-solving skills with the ability to identify control gaps and implement process improvements.
Experience with operational risk management, incident investigation, root cause analysis, and remediation planning.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Excellent communication and stakeholder management skills, with the ability to interact effectively with clients, portfolio managers, and senior leadership.
Experience supporting process automation initiatives and operational efficiency projects.
Demonstrated attention to detail, accuracy, and commitment to delivering high-quality client service.
Ability to train, mentor, and provide guidance to junior team members.

Nice To Haves

Experience with process improvement, operational controls, or project management is a plus.
Attention to detail and commitment to quality.
Client-focused mindset with strong relationship management skills.
Ability to work independently and collaboratively across teams.
Leadership potential with experience mentoring or coaching colleagues.
Strong decision-making and risk awareness.
ETF Operations, Basket Operations, Fund Accounting, Middle Office, or Custody Operations experience.
Knowledge of Bloomberg, NSCC ETF processing, DTCC services, and ETF servicing platforms.
Experience supporting domestic and international ETFs, including fixed income and derivatives-based products.

Responsibilities

Execute and oversee daily operational activities to ensure accuracy, timeliness, and compliance with established procedures.
Review and approve work completed by team members, identifying and resolving exceptions as needed.
Serve as a point of escalation for operational issues and client inquiries.
Analyze workflows and recommend process improvements to enhance efficiency, controls, and service quality.
Collaborate with internal teams, technology partners, and external stakeholders to support business objectives.
Assist with project initiatives, system enhancements, and process automation efforts.
Ensure adherence to regulatory requirements, internal policies, and risk management standards.
Support training, onboarding, and development of team members.
Prepare management reporting, metrics, and documentation as required.

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance
savings plans
flexible Work Programs
wealth of development programs
educational support
paid volunteer days
matching gift programs
access to employee networks
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans