ETF Operations Analyst

UMB Bank•Milwaukee, OK

1d•$57,760 - $109,460•Onsite

About The Position

ETF Operations Analysts are accountable for all functions related to the daily monitoring of ETF activities, including NAV production oversight, basket processing, reconciliation, and client service across a multi-fund book of business. ETF Operations Analysts operate independently, serving as the subject matter expert for internal teams, clients, and market participants. Analysts are responsible for authoring and maintaining operational procedures, driving process improvements, and resolving complex exceptions through independent root cause analysis.

Requirements

Expert understanding of ETF basket mechanics, creation/redemption dynamics, and NAV computation — applied independently without reference
Demonstrated ability to author operational procedures and process documentation to an audit-ready standard
Proven track record of independently troubleshooting and resolving complex operational exceptions
Advanced Microsoft Office and Excel skills; strong aptitude for internal and industry platforms
Excellent analytical and organizational skills with rigorous attention to detail
Strong written and verbal communication skills; able to lead client conversations independently
Demonstrated ability to manage multiple time-critical daily deliverables without supervision
Bachelor’s degree in finance, or proven abilities in previous roles
Five (5) years in ETF Operations, Fund Accounting, Fund Administration, Fund Custody or related experience or 5 years of UMB Fund accounting experience

Nice To Haves

Background in fund accounting or ETF custody settlements

Responsibilities

Primary contact for ETF clients and the broader ETF ecosystem
Develop and maintain strong working relationships with advisors, authorized participants (APs), portfolio managers, exchanges, distributors, and custodians
Monitor AP activity and independently resolve creation/redemption order exceptions without escalation
Own basket mechanics end-to-end, including downstream impact to fund accounting, tax, and NAV processes
Identify product and operational gaps; develop and execute business plans to close them
Reconcile key accounts and resolve all exceptions daily; report information to APs, custodians, brokers, and accounting systems
Provide technical, industry, and client-specific training to junior staff and onboarding clients
Author, maintain, and version-control all operational procedures for basket processing, reconciliation, NAV review, and client reporting
Lead post-exception reviews; document root cause and corrective action independently
Contribute operational requirements, UAT test cases, and training materials for system implementations and platform enhancements
Lead client fund launches, including fund setup, reporting needs, and trade delivery specifications to ensure a smooth transition
Partner with assigned relationship managers to ensure onboarding execution
Independently apply SEC, IRS, and GAAP reporting requirements to day-to-day operational decisions
Other duties as assigned

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits