Estimator

Integrated Power Services•Lewisville, TX

11d

About The Position

Integrated Power Services (IPS) is seeking an Estimator to join their team. This role is responsible for constructing competitive, market-based bids per client requests and will support multiple locations and project managers/sellers within IPS companies. A technical background with knowledge of relays, breakers, switchgear, switchboards, engineering studies, etc., is required. Success in this role demands strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Requirements

Technical background with electrical and/or mechanical products preferred
3 or more years of customer service experience in an industrial environment or equivalent education preferred
Excellent interpersonal skills, including the ability to build rapport with current and potential customers
Critical attention to detail
Excellent communication skills, both oral and written
Ability to understand, perform and retain various job-related training
Flexible with hours, overtime, and some weekend work

Nice To Haves

Technical background with electrical and/or mechanical products
3 or more years of customer service experience in an industrial environment or equivalent education

Responsibilities

Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
Ensure the customer, industry, and IPS training requirements are maintained for all team members
Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians and communicate with all those involved
Perform VOC review with customers to continuously improve customer experience and drive value for IPS
Set-up projects in NetSuite for review by Sales Support and Area Managers
Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements
Ensure pricing and work order is correct before sending to Sales department for review
Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
Schedule and coordinate safety training
Ensure daily, weekly, monthly, and annual inspections and audits are completed
Re-enforce the safety policies, guidelines, and procedures
Ensure the field service reports are completed and delivered to customers in a timely manner
Maintain relevant logs and documentation
Work with customer and seller to receive POs for projects
Responsible for job folder preparation for invoicing
Assist with month-end closing and other administrative tasks, as needed
Invoice completed projects in NetSuite